Sherie Griffiths

July 19, 2010

Ivan Lives Inside His Brand

First, an apology – because I should have done this last week!

At the end of my last post about June’s ‘Get PodSavvy’, I promised to give you some background to the interview with Ivan Newman of Living Inside The Brand. Ivan starts his series of the same name, on customer service, in this month’s show (which we’re currently putting together) and his segment is one of three from the programme which will be made available as an ‘enhanced podcast’ – audio illustrated with images.

We’d only met a couple of times when he approached me with the idea for the feature. The meeting that followed turned into a mad creative brain-storming session – around pictures, rather than sound. As a guide dog owner with shadow vision, I don’t often get the chance to let my very visual imagination off the leash – but Ivan let me do just that.

By the time we parted company, we had a whole set of images (which I won’t describe here, because you may well see some of them over the next few months) and a rough outline of six programmes setting out the core principles of excellent customer service.

As we worked up those rough ideas into a detailed plan, I realised very quickly that as far as Ivan is concerned, it’s definitely a case of ‘Do as I do – not as I say!’ – even when he’s the customer!  He practices what he preaches all the way – especially when it comes to looking after the small details, laying the right foundations and keeping the lines of communication open. We’re both keen to make sure the final product is the best it can possibly be – which is why, even though he’s away in the alps at the moment being terribly athletic, the emails and calls are still flying backwards and forwards.

I’m really looking forward to seeing all our efforts come together when I’m back in the studio on Thursday afternoon.

July 8, 2010

Technically Speaking, David And I Are A Pair Of Old Anoraks

In the June episode of ‘Get PodSavvy’, I interviewed David Hardstaff of Expedio, who was due to start presenting a regular feature in the programme this month. Unfortunately (for us), his debut has had to be postponed til next month due to client commitments.

I ran across him earlier this year, , completely by accident. I didn’t go looking for a co-presenter. I actually went looking for someone who could abridge books for recording. I put the word out in a number of places, including the 4Networking website – and within the day, I had a response – from David.

He said he thought it was something his wife might be interested in taking on and suggested we have a chat on the phone.
It took a few days to make that happen – but when it did, the conversation took off in all sorts of unexpected directions.

These days, Expedio’s clients know David as the man who shows them how to grow their business without taking on staff – by making technology work efficiently for them and making sure it gives them the right information to enable them to work efficiently; but there’s more to him than meets the eye – or should that be ‘the ear’?

I think it was when I explained how my life as a media junky led me into making audio that he confessed his ‘secret past’ – as a radio presenter. He hadn’t done anything in that line for about a decade, he admitted, but before that he’d spent years on hospital radio, community stations and later even satellite stations, alongside his day job.

From that point, there was no stopping us! Off we went into teenage listening habits, how radio has changed between then and now, studio experiences – etc etc.

We talked for well over an hour. I think we could have gone on if the batteries on both my phones hadn’t died!; and in that time, an idea started forming in my mind.

The next day, I emailed him with a suggestion: how would he like to dust off his headphones, get back behind the mic and present a feature as part of the new monthly podcast I was putting together? He jumped at the idea. In his response, he referred to us as ‘a pair of old anoraks’. How dare he?! As I said in my reply, ‘I’ll wear my anorak with pride – but less of the ‘old’!’.

I was planning a series within the show, on making compelling audio (which starts this month). That focuses on how sound works, how people listen and so, how to make something people will want to listen to. After that epic phone-call, though, I could see scope for a regular piece dealing with the role of IT in business communication. That wasn’t something I felt qualified to talk about in any depth, but David, with his combination of commercial, technical and radio experience, was the ideal candidate for the job. So the ‘Technically Speaking’ slot was born.

I thought it was important to introduce him in last month’s show, so we decided to do a phone interview. For the first attempt, I had to approximate studio conditions at home. The room I work in has very little in the way of soft furnishings to deaden the sound. So I set up the kit in the bedroom; but still, the acoustic wasn’t quite right.

I finished up throwing a freshly laundered mattress cover over me and the mic, which must have looked completely bizarre but worked a treat as sound-proofing. One of the joys of audio production is the ability to ‘improvise’! Unfortunately, the phone I’d connected into didn’t work so well and the result really wasn’t up to scratch. We ended up doing the interview on the phone from the studio, when I went into edit the programme. I might play you a clip of the original in a future episode, when I talk about the importance of sound quality.

Next week, I’ll tell you a bit about another series which begins in the next show – ‘Talking To Your Market – Living Inside The Brand’.

July 1, 2010

John Is ‘Fresh From The Pod’

Following on from my post last week about the first episode of our new regular podcast, this week I thought I’d tell you about the segment which actually crops up first in the programme – ‘Fresh From The Pod’.

This is my chance to introduce a recent client and let you hear some snippets from their programme. This month, the feature is all about Essex-based Network Marketer, John Parker.

I’ve got to know John reasonably well over the last year or so, since we met on the 4Networking circuit. His background is interesting – born in Yorkshire, emigrated to Rhodesia (now Zimbabwe) as a toddler, returning to the UK as a young man.

When his 30-year career in the City came to an end, he had to think again. Growing up in Southern Africa had made him resilient and self-sufficient, so he took a leap – into a second career, as part of the Forever Living Network – which meant a leap from the corporate world, into self-employment.

I interviewed him at his home – which is always fun! Phil, our producer in London, has described turning someone’s living-room into a studio as being ‘like building a fort when you’re a kid’ – and he’s not wrong! John’s room had a big advantage – lots of carpet, cushions and curtains to deaden the sound. Although he still had to close the window, remove the phone, stop the clock and switch off the fridge! We then set up the equipment, with the mic stands perched on a footstool – and went for it. John did the interview in one hit, which was great for me – it doesn’t always happen that way!

The finished product is an audio FAQ section for his website, covering everything from how he got into network marketing, through what stops other people considering it as an option, to what they can expect if they make contact with him. It even deals with the elephant in the room – the distinction between pyramid selling and what John does. I didn’t realise before, but there is a big difference. One of the great aspects of my job is that I so often learn something new from the people I interview.

You can listen to or download this episode of ‘Get PodSavvy’ from our site, where you can also listen to or download John’s interview in full. If you’d rather listen to each question and answer individually, you can do that via John’s website.

Next week, I’ll tell you the story behind our ‘Technically Speaking’ slot, with David Hardstaff – ‘from a couple of old anoraks, through a mattress cover – and beyond!’

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