While we Brits are congratulating ourselves on a very healthy showing at the Oscars, we’re still earning ‘OOPS’ awards, for bad business communication.
This week’s was nominated by Dave Oram of Its Eeze. He did say I could name and shame the company concerned – but I have to admit, I’ve mislaid the name! What I can tell you is that it’s a taxi firm in Corringham, South-east Essex. Dave phoned for a quote on a job and was given it, no problem. All was fine – until, later the same day, he rang to book the job – and found the price had gone up… OOPS!…
Was that a case of bad internal communication – the lefthand, dishing out the quote, not knowing what the right hand, responsible for bookings, was doing? I don’t know – but if you do, I’d love to hear the answer.