Sherie Griffiths

August 10, 2011

The Only Way is Bikinis – yes, really!

After a great show last week, talking natural nails, spray tans and inspiration with Loretta Fletcher of Bella Voi, I’m finishing off the preparation for another episode of ‘The Only Way is Enterprise’. This time, it’s all about what some of us (who are brave enough!) might wear to show off the results of a visit to Loretta.

Tomorrow’s show is with Karen Wilton of The Only Way is Bikinis. Karen, who by day organises conferences and other events for the University of East London’s Centre for Excellence for Women in Enterprise (CEWE), works into the wee small hours, with her daughter, creating or customizing bikinis to out-glitz and out-glam anything the girls on ‘The Only Way is Essex’ have been seen in!

I said ‘creating or customizing’ because not only do the ladies make amazing thongs – sorry – I meant amazing things! – from scratch, they also take a customer’s own bikini and give it a make-over – and their ‘flowers don’t flop!’

If you want to know why that’s so important – and why I think it should be their marketing strapline – listen at 3PM tomorrow, on 97.8 FM if you’re in the Basildon and East Thurrock area, or online if you’re not.

If you know a business which has benefitted from the TV show ‘The Only Way is Essex’, let me know. This is looking to be a fun series of interviews and I’d love to do more.

August 8, 2011

Meeting Myself coming the other way – in more ways than one!

Thursday’s radio show was the first in an occasional series called ‘The only way is enterprise’, looking at how the TV show, ‘The only way is Essex’ has impacted on local businesses.

First up was Loretta Fletcher of Bella Voi. She’s a beauty therapist with a difference, providing natural alternatives for nail care and spray tanning. Her involvement with ‘TOWE’ (the TV version that is!) started when one of the girls from the show spotted her on Twitter – and now several are clients and even friends.

Always a creative person, her original ambition had been to get into print media. Her first move after college, into a not very creative reception job in London, might have looked like a change of direction, away from that goal – but now here she is, running her own growing business, which taps into her natural creativity and personality – and has brought her into contact with people who appear in the media! She’s being herself, making a living at it - and thoroughly enjoying it!
She summed up the whole experience as ‘living my dream’.

 

Having walked that road myself, from a fairly prescriptive profession, ionto a creative one, I could really identify with that.

 

 

There’s another layer to that story, which I’m hoping Loretta will tell in another occasional series I do – ‘Inspiring Women’.

At the end of yesterday’s chat, my plan was to dive straight off – into the not very inspiring world of supermarket shopping; but my colleague, Yvonne (who was standing in for Alsion) had other ideas.

After half-three, I found myself, complet without warning, in the guest’s chair, being interviewed – about the art of interviewing! It was completely impromptu and quite fun – but what made it really weird was that before I left for the station, I’d been working on the downloadable business podcasting course… on the section about effective interviewing…

Cue the ‘Twilight Zone’ theme……

August 6, 2011

What’s in a name? Online, maybe not as much as we think

So, the worldwide web is twenty today! The internet is a good few years older, but it was on 6th August 1991 that the first openly accessible website was published.

Twenty years on, it’s an amazing information and communication tool. Chances are I wouldn’t be talking to you without it; but like every major development in the way we humans interact, it has its pitfalls – things the owner of the original website could never have dreamed of!

We’re all aware of identity theft – but what about identity shifting? What do I mean? Well, I’m talking abut the fact that any one of us can hide behind the apparent anonymity of the web and project an online persona which might have very little to do with who we really are. That’s not all bad, of course. It lets very small businesses compete with much larger ones and very big businesses make themselves appear smaller and more approachable; but it also opens the door for misrepresentation – sometimes accidental, sometimes not.

Before I say another word, I have to put my cards on the table: everything I do is about connecting individuals through the spoken word, with a view to them building personal relationships – which are so central to twenty-first century business. So I’m biased – but that doesn’t mean my misgivings – and those of plenty of others I come across – don’t have value. In fact, if they’re acknowledged, they represent an opportunity for those involved in using the web for written communication. If that’s you and you acknowledge what worried me, take it on board and address it in practical terms, we’re well on the way to working together – and I’d certainly recommend you to anyone else who shares my concerns.

One founding stone of any relationship is trust. That’s hard enough to build when we can’t see or hear somebody, but it can be done, over time. For me, it can be undone pretty damned quickly if, after an exchange through social media or email, I find out that I wasn’t actually talking to who I thought I was talking to – that someone else was reading my words and responding in their name.

I’m talking here about emails and social media accounts in personal names, not under a purely business identity. Me being me, I’m always curious about who handles a company’s Twitter or Face Book account, or who actually answers the ‘info@’ emails, but that is just because of what I do and the way I am. On a practical level, it really doesn’t bother me as long as I get the information I’m after. That said, I do interact differently with a general email address or a Twitter feed in a company name; I’m much less likely to get into conversation unless I can get a feel for who I’m actually talking to. I’m not saying that never happens – just that I find it harder -and if I’m not getting into conversation, I’m less likely to build up the kind of rapport that makes me want to progress the connection. For instance, I’m never quite sure how to open an email to an ‘info@’ and I’ve never replied to one particular company Twitter feed – even though I work very closely with the company concerned and may well know the person at the keyboard. At the moment, I don’t know who that is, so the most I’ll do is retweet their posts.

When I email or tweet someone in their own name, though, it’s different. I just find that more approachable. while I’ve been writing this I’ve had a mini-chat with a complete stranger (who, as far as I can tell, tweets in his own name), about getting up too early on a Saturday. Some of those little exchanges have led to phone-calls – which have led to work. I feel more comfortable, being able to visualise someone, however vague and general the visualisation may be. It can be enough to start building trust – unless or until I discover I’ve had the virtual wool pulled over my eyes!

I completely understand the practical reasons for engaging someone else to handle their social media accounts, and even emails, on their behalf. Sheer time pressure is the biggest; but I’ve seen the decision to delegate come back and bite people.

One contact delegated their emails to a new PA – who promptly took it upon herself to make executive decisions about what the boss should and shouldn’t be made aware of – which caused said boss all sorts of commercial and personal hassle! Another example, a client of mine back in my lawyering days, ran into problems when she delegated her emails. No-one was made aware of the change, so one contact, who used the address for personal as well as business exchanges, went on blithely sending my client messages including some private information that neither the sender nor the recipient would have wanted to share with anyone else. The PA, of course, read this – and didn’t keep it confidential. The result was very messy, legally and personally.

More recently, a friend of mine started tweeting a lot more regularly than usual. He was putting out some good stuff, so I started retweeting it. In an email a couple of days later, he said, ‘Thanks for the RTs – but you’re tweeting stuff I know nothing about! My marketing people must be earning their money!’ I did have to smile at that – but more seriously, I hoped he didn’t have the embarrassment of running into someone else who might use one of the articles which had been tweeted in his name as a conversation opener… an article the supposed tweeter had never even read… Eggy features all round…

For me, the discomfort is about all these practical risks as much as my personal belief that nothing beats a genuine human connection.

I recently spoke about this to a social media expert. ‘But if it’s managed properly,’ she said, ‘you’d never know.’ ‘But that’s worse in a way!’ I said. ‘That means I could go on talking to one person thinking they’re someone else – thinking I’m getting to know someone when they’re actually a proxy – and what happens if I end up talking to the named person for real? I’m suddenly going to twig that we don’t know each other at all!’ She explained that if she manages clients’ accounts for them, she’s careful to make sure that anything specific goes back to the client for them to deal with personally; but she’s a conscientious professional applying best practice. Other web-based cock-ups tell us that not everyone follows best practice!

Ok, so as an ex-lawyer and current radio and podcast presenter and trainer, ghosts unnerve me – communication ghosts that is: ghost bloggers, emailers, tweeters and Facebookers all make me uncomfortable; but I can see it makes business sense sometimes. Commerce is all about compromise – between quality and cost, time and hands-on control etc. All I would say, as I say to my own clients about creating audio for their business (no, I never present in anyone else’s name – I’m no impressionist!) – delegate, but whatever you do, don’t abdicate responsibility; and choose your ghost with care. It has to be someone you trust not to abuse the position you’re putting them in; to know the boundaries. Your personal and commercial credibility is on the line. Finally, if you can possibly avoid it, don’t let them communicate in your own name. Anyone with the right credentials can represent your business, but only you can really represent yourself.

What do you think? Can you see my point – or do you think I’m over-reacting? I’d love to know – as long as you are who you say you are…

August 1, 2011

My baby eats cash and poohs paper!

If that sums up your life right now – congratulations! You’re the proud parent of a bouncing baby… business…?

There was a time when I thought that having a family and setting up and running a business were complete opposites. I’ve since realised how wrong I was. They have more in common than I would ever have thought. Here are fifteen examples – to be going on with…

1 – Conception – be it the beginning of a business concept or of a new human life, it might be something you’ve been trying for for ages, or it can happen out of the blue; it can be a wonderful moment, or a non-event; but even if it’s the last thing on your mind and indistinguishable at the time from plenty of similar moments, one thing is sure – you’ll realise the significance of this one before too long!

2 – Pregnancy – the period between ‘conception’ and ‘birth’, when the seed of the original idea is blossoming into a fully fledged concept, you can find yourself on a rollercoaster ride. Sometimes you’re excited and can’t wait for the ‘birth’ – and sometimes you wonder ‘who’s damn fool idea was this?!‘

3 – The birth – bearing a baby business is considerably less physically painful than delivering a baby human (for us girls anyway!) – but it can hurt like hell in other ways, including financially – and the bad news for you boys is, if it’s your business, you can’t get your partner to go through the agony for you! The most they can do is hold your hand and mop your fevered brow. For a woman, the big advantage of making a business with your partner, as against making a little person, is that you both really do go through the birth together – on equal terms.

Once it’s here, your brand new business is likely to take over your life. Before it was born, you might have made bold statements about how it was going to have to fit in with you, not the other way around – but, trust me, as young as it is, it has other ideas…

For it to thrive, it needs:

4 – Investment – even before it’s born, there are expenses. You can keep them to a minimum – but if cash is really tight, you’d better start calling in favours and blagging freebies!

5 – Food – and guess what? It’s a fussy little bugger – it will only eat money. Obviously, you can’t pick that up in the Sainsburys baby aisle – even Waitrose don’t sell it! No, the only source of this particular baby food is sales and marketing.

6 – To be kept clean – you have to stay on top of the admin – and the more the baby eats, the more it, er, generates. Neglect it and you end up with one hell of a nappy to change! The good news is that there are options which allow you to outsource the whole nappy thing – from changing to disposal. You can do the same thing with human babies, of course. It’s called ‘employing a nanny’ – and it’s expensive! The commercial equivalent is a lot more affordable.

7 – Clothes – if this child is going to be seen in public, it must be properly dressed. The branding has to be right – but be warned: just like a human baby, a business grows out of its clothes. It doesn’t happen as fast – which is just as well, because a new logo generally costs several times more than a new pair of kids’ shoes. – but just bear in mind that what fits your newborn probably won’t work for your toddler – and may well look ridiculous on your adolescent.

8 – Discipline – like any child, it needs boundaries – so firm, consistent management is a must.

9 – Nurturing – at the beginning, a young business needs a lot of input to develop it. Physical growth – increased turnover, comfortable profits and healthy cash flow – are all fantastic signs – like the steady weight gain of a new baby; but there’s more to growth than getting bigger. There’s also getting stronger, bolder, wiser and sharper – and all that takes good strategic development. That doesn’t stop as the business grows up – it just changes – like the transition from teaching your baby shapes and colours, to helping your pre-teen son or daughter with their unintelligible maths homework!

10 – Other people – it’s possible to be a single parent of a business, but it’s hard work going it alone. It’s much easier to have someone to share the highs and lows and help make the big decisions. If you do decide to fly solo, you will need a strong support network. Friends and family are great, but best of all are other people in a similar position – especially if their ’kids’ are a bit older than yours and they’ve already met and overcome some of the challenges you’re likely to have to deal with. Also, if you try to bring up your business in splendid isolation, it’ll end up detached from the real world and unable to function in it. Yes, really – social interaction is as important for a commercial child as it is for the human equivalent!

11 – Guidance – especially as your infant gets bigger and more adventurous, you need to be several steps ahead – with eyes in some unusual parts of your anatomy! – to stop it getting into trouble, and to help it discover what it‘s capable of – so some planning is essential. That said, try not to fall into the pushy or over-protective parent trap, of wanting to plan out your child’s life down to the last detail. Be prepared for the fact that, whatever expectations you may have when it arrives, it might well confound them and grow up to be something completely different. Like any new parent, you’ll probably want to maintain absolute control, to protect it from the big, bad world for as long as possible; but we all have to go out into that world at some point – and just as relatives, friends, the neighbourhood you live in, schools and so on help to shape a growing child, , , outside influences like changing consumer behaviour, new technology, and changes in the economic climate will have an impact on what your growing business becomes. As long as it grows up to fullfill its potential – whatever that potential may be – that’s all that really matters.

12 – Tolerance – mistakes will happen. To begin with, the buck starts and stops with you. Later, as your business takes on more of a life of its own, there are likely to be other people in the equation, such as staff. Although the ultimate responsibility is still yours I’m afraid! What matters is that everyone knows that mistakes have consequences – and that they’re turned into a learning experience for all concerned.

13 – Realism – when your baby wakes you up in the middle of the night demanding to be fed (if you don’t get those nights when you’re wrestling with where to find more customers, how to pay a bill etc, I’d love to know your secret!), you might think: ‘Never mind. In a few years, all this will be different’. Don’t kid yourself! When a baby grows into a toddler, the toddler grows into a schoolchild, the schoolchild becomes a teenager – and even when that teenager becomes a young adult – it doesn’t challenge its parents less – the challenges just change. It’s no different when you’re bringing up a business.

14 – Time – if you can’t be there in person, you need to make sure that someone else is and that they’re capable of putting the time in – because without that, nothing else can happen. The downside of having someone else look after your child for long periods is, of course, that whilst your name is on the birth certificate and your offspring shares your DNA, because it was born of your original idea and you worked to establish it, the closest longterm bond will be with the primary carer. They will become the face of the business – and the one who will really be due the lion’s share of the credit for its success.

15 – Love – if you don’t love what you do, or what you’re thinking of doing, with a passion, don’t do it – because you won’t give it all the other things I’ve talked about, with the consistency and in the quantities it needs to survive and thrive. It needs you to be there when it needs you, and not just when you want to. It will demand sacrifices from you – in my own experience, nothing prepared me for how much it would ask of me!

So why do it? Because next to bringing another human being into the world and raising them to make a real contribution, raising your own business is one of the most rewarding things you can do.

Also, unlike a flesh and blood child, it‘ll never ask to borrow the car – and if you play your cards right and put the work in, it will eventually keep you in the style to which you‘d like to become accustomed!

Like human children, you can of course have more than one – but if you’re tempted to ’bring them up together’, be careful. It’s a great idea in theory – and extremely tough going in practice.

Speaking of which – sorry! Got to run now – my pre-schooler is asking questions and the baby is screaming to be fed!

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