Sherie Griffiths

January 19, 2012

Healthy Brand, Healthy Business

Back on 1st December last year (doesn’t that seem like a long time ago now?!) on the Thursday afternoon show, we ran the pilot edition of ‘The Brand Doctor’ with Ivan Newman of Living Inside The Brand. On that occasion, I – or rather my new brand, was the patient.

We had another patient lined up to see the Doc in January, but unfortunately, she was ill at the last minute. Yes, I know, ‘to ill to go to the Doctor’ – ironic, isn’t it?; but true.

So, in the tradition of live radio, we thought on our feet, turned on a sixpence – and employed every other cliché we cold think of – and decided to take a general lok at what makes a strong, healthy brand.

All my training and instincts tell me that good shows need preparation; careful planning – but just occasionally, something which you pull together at the last minute really works. It has a spontaneity about it. You wonder how the hell it all comes together so quickly – but it does – and it’s a great feeling! A lot of it, I have to say, is down to having a guest who really knows their stuff.

The conversation Ivan and I had (which we’d only planned in very general terms, in reception before going on air – yes, really!), ranged from baby buggies to the link between Cocacola and Santa Claus! I won’t tell you any more because I’m aiming to get the show online asap. I’ll let you know when that happens.

This afternoon, I start another new, occasional series: ‘Where do I start?’, with Paul Smalley of Startup Revolution.

As always, you can catch the show at 3PM on Gateway 97.8 if you’re in the area, or listen anywhere at gateway978.com – and if you have any feedback, or any ideas for possible one-off shows or a series, get in touch.

November 24, 2011

Sisters are doing it for themselves

They certainly were last Thursday, at the inaugural CEWE (Centre of Excellence for Women’s Entrepreneurship) conference, organized by the University of East London.

If you’ve read the last couple of posts, you’ll know I was there, interviewing as many people as possible for this afternoon’s radio show. As a result, it promises to be a busy, varied programme. I managed to talk to the Project Manager, one fo the speakers and four delegates – two of whom went on to win the CEWE Entrepreneur of the Year award.

Although the day was all about women’s entrepreneurship, men weren’t excluded, onstage or off. Delegates included some lads from local schools and colleges – and from the platform, we witnessed what I think must be a unique – or at least incredibly rare – event: a singing minister!

More of him and the rest of the conference on this afternoon’s programme, which you can hear at 3PM on Gateway 97.8 in Basildon and East Thurrock, or at gateway978.com wherever you are.
event – a

November 1, 2011

Do your clothes still fit?

No, I’m not getting personal.  I don’t want to know about the size of your girth – I’m talking about your business’s clothes.

On 1st august, I wrote a blog called: ‘My baby eats cash and poohs paper’, about the similarities I could see between bringing up a child and growing a business. One of those similarities is they both grow out of their clothes.

The last time mine got a whole new wardrobe was when it came into the world, in 2008 – until yesterday.

I’ve been quite personally attached to the name, ‘Savvy Business’, ever since it came to me in a flash of inspiration, in the shower, in 2008; but a few months ago, I realised we’d outgrown it. When we started, it worked with all the podcast series we were doing: – ‘Law Savvy’, ‘US Savvy’, ‘People Savvy’ – you name it, it fitted.

Since then, though, our horizons have broadened. Podcasting is still a very important part of what the business does (teaching people to do it themselves, or doing it for them), but there’s so much more to it now.

The fact is that the company which started out as a business network making podcasts has evolved into an organization specialising in helping people to talk business in the 21st century – live presentation, doing business on the phone and using on and offline media –that includes podcasting, of course, as well as traditional radio.

So the time had come to kit the company out with a new outfit – a new logo, a new website – and (scariest of all!), a new name.

It’s a big decision, to move away from a name everyone’s familiar with. It’s backfired on certain large organizations (remember the Post Office’s attempt to rebrand?)

I’ve taken the pragmatic approach though – far better to take my growing business out in clothes that fit and that reflect ‘who’ it is and where it’s heading, than to go on squeezing it into what it wore as a newborn, just because ‘it’s familiar’.

So, as of yesterday, the trading face of Savvy Business Communications Ltd is Speak For Yourself. The new name, and the new logo and website that go with it, are much more suitable to its personality now – and there’s plenty of room for growth!

Have you ever gone through a major rebrand? What prompted it? – and how did it go? Or perhaps you’ve thought about it and shied away from the idea, in case you lose the mindshare you’ve spent years building up within your market? Either way, I’d love to hear from you. Drop me a line – at my nice shiny new email address!

A lot of what I’ve been doing over the last couple of months has revolved around branding – mine and other people’s – of which, more next time.

October 18, 2011

‘It’s mind over matter – if you don’t mind, it doesn’t matter’

 Its mind over matter   if you dont mind, it doesnt matter

‘Loretta and me, in the Gateway studio’

That’s the philosophy of my guest on last Thursday’s radio show, Loretta Fletcher – or rather, her boyfriend …

Loretta first came on the programme on 4th August, to talk about the impact on her business of the TV show ‘The Only Way Is Essex’.

This time, she was back to talk about something a whole lot more personal. In August, we talked a lot about what she does; but this time, it was all about why she does it – what prompted her, at the age of twenty, to leave her job in London, for a company focused on health and fitness, and set up in business on her own, as a beautician, specialising in healthier alternatives to traditional treatments.

Ironically, what sparked that decision was illness. In fact, if you read Loretta’s story, you’ll see it was even more than that. It was the sudden and completely unexpected onset of rheumatoid arthritis – closely followed by the equally sudden and unexpected experience of discrimination.

I’m not going to try paraphrasing the whole series of events. Loretta tells it much better in her own words than I ever could. All I will say is that she survived the initial symptoms, a wrong diagnosis, finally the right diagnosis – followed by medication – which brought some horrible side effects. She also survived a college experience which should have resulted in the institution in question taking a long, hard look at itself and its treatment of students with chronic conditions of all kinds – and now, she’s making it as a young entrepreneuse, having discovered a real gift for business, as well as beauty therapy.

Last week’s show was on air a day after the latest unemployment figures were released. There are currently 2.57m people out of work in the UK, of whom almost a million are ‘young people’ – under twenty-four – the highest number since separate recording of youth unemployment began, in 1994. No stats were published re people with disabilities, but experience tells me if there were, the numbers would be pretty high. Loretta could so easily have been one of those statistics; but instead, she’s building a thriving enterprise, with a growing list of celebrity clients.

While the closing record was playing on Thursday (Chris Brown’s ‘Beautiful People’), we were chatting a bit more about some of the points from the interview and she said with a grin, ‘My boyfriend always says “It’s mind over matter – and if you don’t mind, it doesn’t matter’.

I’ve heard the saying before, of course – but it really meant something, after the catalogue of hassles and hurdles I’d been hearing about for the last twenty minutes. I don’t know about you, but I found a strong business message in there: we all come up against barriers of some kind or another in the course of our businesses, don’t we? They might be physical, financial, or even psychological – but whatever form they take, we either have to get over them, or quit. It’s as simple as that. The trouble is that many of us (and I know I’ve been guilty of this in the past) expend so much time and energy worrying about how we’re going to get through – or just raling against the injustice of finding ourselves faced with these obstacles at all! – that we lose momentum. It’s those who take the ‘mind over matter’ approach who find themselves able to step over the high-jump pole or walk through brick walls.

This Thursday’s programme is very different. I’m talking to Ivan Newman of Living Inside The Brand, about excellent customer service… Although, maybe it’s not that different. Some customer service encounters can feel like banging your head against a brick wall – whichever side you’re on – can’t they …?

You can catch the programme at 3PM this Thursday afternoon, on 97.8 FM in Basildon & East Thurrock, or online, at gateway978.com, anywhere.

October 12, 2011

There’s more to Loretta than meets the eye

On tomorrow’s Enterprise Gateway, I’m welcoming back Loretta Fletcher of Bella Voi. The first time she came in to talk to me, a couple of months ago, we focused on what her business is all about – beauty therapy with an emphasis on healthy alternatives to traditional treatments. Beauty therapists sometimes have an unfortunate – and unfair – image of being all about outward appearance – but I think we’ll dispel that myth on the upcoming show.

This time, Loretta is going to tell the story behind her business.

Every business has a back story and it’s often very personal, moving and or inspiring. This one is definitely all three.

We all have to battle the odds to some extent in the commercial world – but she’s had more odds than most to battle – and she’s winning!

To find out more, listen at 3PM tomorrow afternoon, either on 97.8 FM if you’re in Basildon or East Thurrock, or online at gateway978.com if you’re outside the area.

If you don’t manage to catch the show, I’ll tell you more here next week.

October 7, 2011

October 5, 2011

Sound connections

I meet a lot of people on my travels who are really afraid of anyone who looks remotely like a competitor. I’m not knocking anybody who networks via groups which only allow one member per business sector. I know they work extremely well for thousands of businesses – and anything that gets the phone ringing can’t be sniffed at!

I have to say, though, they don’t work for me. Well, they might, in terms of bringing in new business – but I don’t enjoy them. I much prefer what I think of as ‘natural’ networking – walking into a room, whether it’s a networking event or not, and not having the first clue who I’m going to meet. Yes, in theory in that situation you could run across someone who does exactly the same job as you – but it’s highly unlikely. Even two people doing apparently the same job in the same industry will have different approaches, slightly different focuses – and so often, there’s scope for very productive collaboration.

I first ran across Richard Heathcote through a more open networking group. On the face of it, our activities could have looked very similar. We both work in sound; we both produce podcasts, for ourselves and others – but to be honest, that’s about it.

Whilst my focus, where audio is concerned, is on helping businesses to create professional-sounding, compelling content for download or cd distribution, Richard is primarily a voiceover artist. So while I attempt to teach businesspeople to present their own messages, Richard can speak for them.

He’s more than a mouth for hire, though. Some voiceover artistss need the backup of a professional studio to produce anything; but Richard has the technical skills and setup to allow him to be self-sufficient.

Not so long ago, he opened an online ‘audio shop’, providing a range of ‘off-the-shelf’ audio which people can download to use on their phone systems etc – perfect if you hate recording your own voicemail greeting and the like.  

 

He’s just helped me out with a little editing issue I was having – and he’ll be heard on at least one of my upcoming online courses. If either of us had taken a more restrictive approach to networking and the whole competition issue, we would probably have avoided each other like the plague – and missed out on the potential for some interesting and exciting collaborations.

Speaking of ‘interesting and exciting collaborations’: I have the challenge of interviewing my long-standing colleague and friend, Paul Smalley of Paper Mountain Solutions, on tomorrow’s radio show. Paul is heavily involved in the launch of a brand new business, designed to help brand new businesses. I can’t say any more until tomorrow. You can catch the show at 3PM, on 97.8 FM in the Basildon & East Thurrock area, or at gateway978.com.

If you don’t manage to listen, I’ll tell you more on Friday.

September 30, 2011

Money for nothing?!

A year ago today, I did my first live radio show! Not sure if it seems longer than that, or shorter?

On yesterday’s almost-birthday edition of the programme, my guest was Paul Zipzer, a local business adviser with Business Link – who was a complete natural! If there were any nerves, they didn’t show. I always know when an interview has gone really well, because I lose all track of time – then suddenly realise I’m about to run over. That’s exactly what happened yesterday.

We started by looking at the government’s current policy, to encourage people into self-employment. The main focus is on those who have or are likely to lose their jobs thanks to the public sector spending cuts, as well as the long-term unemployed. Self-employment is often promoted as the perfect solution for anyone who finds themselves out of work – but Paul made what I consider to be the vital point, that running a business isn’t for everyone. ‘You may be absolutely brilliant at what you do,’ he said, ‘but that doesn’t mean you’re going to be good at running a business’. As someone who could never describe herself as a born businesswoman – I’ve had to learn everything from the ground up – I’d have to second that.

That’s why some people who try to turn their hobby into a business struggle – sometimes losing the hobby (or at least the enjoyment of it) and not gaining a viable commercial enterprise.

Paul highlighted the need for independent research (beyond the biased safety of friends and family), and for properly structured business planning.

We also spoke about the particular kind of discipline you need if you’re going to work from home – something which has come up on the programme more than once over the last year! We agreed on the best solution to the problem of going stir-crazy – getting out to network! As I’ve said before, too many people see that purely as a sales and marketing exercise – but done properly, it’s so much more than that. It’s a chance to brainstorm, bounce ideas around, share experience, get informal support – and to learn, and learn, and learn!

I said at one point that one of the biggest challenges I’ve come across in my years in business has been having to do two jobs. ‘Well, actually,’ he said, ‘I’d say there were three: you start off as the entrepreneur, with the big idea – and all the planning to do before you can get started; then you become the technician, spending all your time actually doing the job; but then you have to become the manager – managing the business, customer expectations and perhaps staff. The trouble is, a lot of people get stuck somewhere between technician and manager – and the poor old entrepreneur gets completely forgotten!’ Paul’s answer to this problem is to spend at least half a day every few months, stepping back, reviewing the business plan, looking at what’s been achieved, what hasn’t, why – and where next.

Good advice – I wonder how many of us follow it…?

‘Working for yourself can mean working longer hours for less money to start with,’ he explained, ‘but if you’re happy to do that, you can reap the rewards later.’

We finished by briefly outlining the upcoming changes to Business Link – from a regionally-based organization to a national one. Te changes com into effect on 25th November – so I’ll come back to them in more detail later.

We closed the show with Dire Straits ‘Money for Nothing’ – because too many people still think being your own boss is an easy option – but as anyone who’s done it knows, it’s anything but.

August 1, 2011

My baby eats cash and poohs paper!

If that sums up your life right now – congratulations! You’re the proud parent of a bouncing baby… business…?

There was a time when I thought that having a family and setting up and running a business were complete opposites. I’ve since realised how wrong I was. They have more in common than I would ever have thought. Here are fifteen examples – to be going on with…

1 – Conception – be it the beginning of a business concept or of a new human life, it might be something you’ve been trying for for ages, or it can happen out of the blue; it can be a wonderful moment, or a non-event; but even if it’s the last thing on your mind and indistinguishable at the time from plenty of similar moments, one thing is sure – you’ll realise the significance of this one before too long!

2 – Pregnancy – the period between ‘conception’ and ‘birth’, when the seed of the original idea is blossoming into a fully fledged concept, you can find yourself on a rollercoaster ride. Sometimes you’re excited and can’t wait for the ‘birth’ – and sometimes you wonder ‘who’s damn fool idea was this?!‘

3 – The birth – bearing a baby business is considerably less physically painful than delivering a baby human (for us girls anyway!) – but it can hurt like hell in other ways, including financially – and the bad news for you boys is, if it’s your business, you can’t get your partner to go through the agony for you! The most they can do is hold your hand and mop your fevered brow. For a woman, the big advantage of making a business with your partner, as against making a little person, is that you both really do go through the birth together – on equal terms.

Once it’s here, your brand new business is likely to take over your life. Before it was born, you might have made bold statements about how it was going to have to fit in with you, not the other way around – but, trust me, as young as it is, it has other ideas…

For it to thrive, it needs:

4 – Investment – even before it’s born, there are expenses. You can keep them to a minimum – but if cash is really tight, you’d better start calling in favours and blagging freebies!

5 – Food – and guess what? It’s a fussy little bugger – it will only eat money. Obviously, you can’t pick that up in the Sainsburys baby aisle – even Waitrose don’t sell it! No, the only source of this particular baby food is sales and marketing.

6 – To be kept clean – you have to stay on top of the admin – and the more the baby eats, the more it, er, generates. Neglect it and you end up with one hell of a nappy to change! The good news is that there are options which allow you to outsource the whole nappy thing – from changing to disposal. You can do the same thing with human babies, of course. It’s called ‘employing a nanny’ – and it’s expensive! The commercial equivalent is a lot more affordable.

7 – Clothes – if this child is going to be seen in public, it must be properly dressed. The branding has to be right – but be warned: just like a human baby, a business grows out of its clothes. It doesn’t happen as fast – which is just as well, because a new logo generally costs several times more than a new pair of kids’ shoes. – but just bear in mind that what fits your newborn probably won’t work for your toddler – and may well look ridiculous on your adolescent.

8 – Discipline – like any child, it needs boundaries – so firm, consistent management is a must.

9 – Nurturing – at the beginning, a young business needs a lot of input to develop it. Physical growth – increased turnover, comfortable profits and healthy cash flow – are all fantastic signs – like the steady weight gain of a new baby; but there’s more to growth than getting bigger. There’s also getting stronger, bolder, wiser and sharper – and all that takes good strategic development. That doesn’t stop as the business grows up – it just changes – like the transition from teaching your baby shapes and colours, to helping your pre-teen son or daughter with their unintelligible maths homework!

10 – Other people – it’s possible to be a single parent of a business, but it’s hard work going it alone. It’s much easier to have someone to share the highs and lows and help make the big decisions. If you do decide to fly solo, you will need a strong support network. Friends and family are great, but best of all are other people in a similar position – especially if their ’kids’ are a bit older than yours and they’ve already met and overcome some of the challenges you’re likely to have to deal with. Also, if you try to bring up your business in splendid isolation, it’ll end up detached from the real world and unable to function in it. Yes, really – social interaction is as important for a commercial child as it is for the human equivalent!

11 – Guidance – especially as your infant gets bigger and more adventurous, you need to be several steps ahead – with eyes in some unusual parts of your anatomy! – to stop it getting into trouble, and to help it discover what it‘s capable of – so some planning is essential. That said, try not to fall into the pushy or over-protective parent trap, of wanting to plan out your child’s life down to the last detail. Be prepared for the fact that, whatever expectations you may have when it arrives, it might well confound them and grow up to be something completely different. Like any new parent, you’ll probably want to maintain absolute control, to protect it from the big, bad world for as long as possible; but we all have to go out into that world at some point – and just as relatives, friends, the neighbourhood you live in, schools and so on help to shape a growing child, , , outside influences like changing consumer behaviour, new technology, and changes in the economic climate will have an impact on what your growing business becomes. As long as it grows up to fullfill its potential – whatever that potential may be – that’s all that really matters.

12 – Tolerance – mistakes will happen. To begin with, the buck starts and stops with you. Later, as your business takes on more of a life of its own, there are likely to be other people in the equation, such as staff. Although the ultimate responsibility is still yours I’m afraid! What matters is that everyone knows that mistakes have consequences – and that they’re turned into a learning experience for all concerned.

13 – Realism – when your baby wakes you up in the middle of the night demanding to be fed (if you don’t get those nights when you’re wrestling with where to find more customers, how to pay a bill etc, I’d love to know your secret!), you might think: ‘Never mind. In a few years, all this will be different’. Don’t kid yourself! When a baby grows into a toddler, the toddler grows into a schoolchild, the schoolchild becomes a teenager – and even when that teenager becomes a young adult – it doesn’t challenge its parents less – the challenges just change. It’s no different when you’re bringing up a business.

14 – Time – if you can’t be there in person, you need to make sure that someone else is and that they’re capable of putting the time in – because without that, nothing else can happen. The downside of having someone else look after your child for long periods is, of course, that whilst your name is on the birth certificate and your offspring shares your DNA, because it was born of your original idea and you worked to establish it, the closest longterm bond will be with the primary carer. They will become the face of the business – and the one who will really be due the lion’s share of the credit for its success.

15 – Love – if you don’t love what you do, or what you’re thinking of doing, with a passion, don’t do it – because you won’t give it all the other things I’ve talked about, with the consistency and in the quantities it needs to survive and thrive. It needs you to be there when it needs you, and not just when you want to. It will demand sacrifices from you – in my own experience, nothing prepared me for how much it would ask of me!

So why do it? Because next to bringing another human being into the world and raising them to make a real contribution, raising your own business is one of the most rewarding things you can do.

Also, unlike a flesh and blood child, it‘ll never ask to borrow the car – and if you play your cards right and put the work in, it will eventually keep you in the style to which you‘d like to become accustomed!

Like human children, you can of course have more than one – but if you’re tempted to ’bring them up together’, be careful. It’s a great idea in theory – and extremely tough going in practice.

Speaking of which – sorry! Got to run now – my pre-schooler is asking questions and the baby is screaming to be fed!

July 28, 2011

enter ‘Thurrock’s Den’ if you dare – or get out of the Rat Race with a ‘Betty’???

On this afternoon’s programme, I’m talking about:

Last week’s show, with Caroline Thomas of Sales Scene and Louise Innes of Dotty Hippo Design – their ‘Thurrock’s Den’ competition is still open!;
Marketing for Startup Britain’ – the five-day conference which ran at venues across London, from 4th to 8th July; and
I’ve got interviews with two of the people I met at the conference –
Pete Owen of mobile bike  shop, Rat Race Cycles, and
Fiona Dallimore of Up Urs Betty. 

Catch the programme at 3:00 on 97.8 FM if you’re in the Basildon & East Thurrock area, or at gateway978.com, from anywhere else in the world.

If you’ve got any feedback or ideas for the show, get in touch.

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