Sherie Griffiths

August 4, 2010

Get PodSavvy – ‘Sound Advice’

Last week, we released the second episode of our monthly business communications podcast, ‘Get PodSavvy’ –. This month’s theme is ‘Where do I start?’ So of course that was the question I looked at in the first episode of my ‘Sound Advice’ feature (which will appear within each monthly show). The series gives me the chance to share some tips and tricks on the subject of professional business audio.

The answer to the question is, of course, ‘with research’. If you have no experience of this kind of project, the starting point for that research is listening – soaking up as much of other people’s content as you can get your ears on! Dr Stephen Covey says that out of reading, writing, speaking and listening, listening is the activity we spend the highest percentage of our time doing (or at least attempting to do) but the lowest percentage of our time learning. I’d go along with that – although I have to say, in my professional experience, the average person’s listening skills are better than they think. I’m consistently surprised by clients who swear they’re ‘no good at listening’, then proceed to spot a flawed piece of audio on first hearing. They can’t always tell me straight off what’s wrong with it – but they know it isn’t right; it isn’t ‘comfortable’ to listen to.

I set you a challenge in the programme – to turn away from the tv for a few minutes, just listen, and see what you pick up on. I try this with all my training clients –with some really interesting results. If you give it a go, do let me know what happens.

The July show is the first I’ve recorded in USP’s new studios – which include some very swish television facilities. So I had to be a bit careful what I said about tv sound – although I still had to tell it like it is – traditionally, it’s been ‘the poor relation’, the assumption being that the viewer will be so preoccupied with the pictures, the sound really doesn’t matter. Even I assumed that was the case for a lot of people – until recently, when I was talking to someone who makes videos for business and he commented that the standard of the audio behind the pictures could make or break the whole presentation.

For this month’s competition, I’m asking you to identify what’s wrong with a sound clip. Obviously, you need to listen to be able to have a crack at it.

The winner of the June competition was Tim Carter of Attwaters Solicitors in Harlow, Essex. He was the only person correctly to identify that Ivan Newman was reciting ‘Jabberwocky’ by Lewis Carroll. The stakes have gone up this month – not only do you get an hour of me for free, you also get an hour with Ivan. Between us, we can help you improve your customer service – and sound professional when you shout about it!

Talking of the relationship between sound and pictures (as I was just now), next week, I’ll tell you a bit about the first ‘Get PodSavvy’ feature to go visual.

July 19, 2010

Ivan Lives Inside His Brand

First, an apology – because I should have done this last week!

At the end of my last post about June’s ‘Get PodSavvy’, I promised to give you some background to the interview with Ivan Newman of Living Inside The Brand. Ivan starts his series of the same name, on customer service, in this month’s show (which we’re currently putting together) and his segment is one of three from the programme which will be made available as an ‘enhanced podcast’ – audio illustrated with images.

We’d only met a couple of times when he approached me with the idea for the feature. The meeting that followed turned into a mad creative brain-storming session – around pictures, rather than sound. As a guide dog owner with shadow vision, I don’t often get the chance to let my very visual imagination off the leash – but Ivan let me do just that.

By the time we parted company, we had a whole set of images (which I won’t describe here, because you may well see some of them over the next few months) and a rough outline of six programmes setting out the core principles of excellent customer service.

As we worked up those rough ideas into a detailed plan, I realised very quickly that as far as Ivan is concerned, it’s definitely a case of ‘Do as I do – not as I say!’ – even when he’s the customer!  He practices what he preaches all the way – especially when it comes to looking after the small details, laying the right foundations and keeping the lines of communication open. We’re both keen to make sure the final product is the best it can possibly be – which is why, even though he’s away in the alps at the moment being terribly athletic, the emails and calls are still flying backwards and forwards.

I’m really looking forward to seeing all our efforts come together when I’m back in the studio on Thursday afternoon.

July 8, 2010

Technically Speaking, David And I Are A Pair Of Old Anoraks

In the June episode of ‘Get PodSavvy’, I interviewed David Hardstaff of Expedio, who was due to start presenting a regular feature in the programme this month. Unfortunately (for us), his debut has had to be postponed til next month due to client commitments.

I ran across him earlier this year, , completely by accident. I didn’t go looking for a co-presenter. I actually went looking for someone who could abridge books for recording. I put the word out in a number of places, including the 4Networking website – and within the day, I had a response – from David.

He said he thought it was something his wife might be interested in taking on and suggested we have a chat on the phone.
It took a few days to make that happen – but when it did, the conversation took off in all sorts of unexpected directions.

These days, Expedio’s clients know David as the man who shows them how to grow their business without taking on staff – by making technology work efficiently for them and making sure it gives them the right information to enable them to work efficiently; but there’s more to him than meets the eye – or should that be ‘the ear’?

I think it was when I explained how my life as a media junky led me into making audio that he confessed his ‘secret past’ – as a radio presenter. He hadn’t done anything in that line for about a decade, he admitted, but before that he’d spent years on hospital radio, community stations and later even satellite stations, alongside his day job.

From that point, there was no stopping us! Off we went into teenage listening habits, how radio has changed between then and now, studio experiences – etc etc.

We talked for well over an hour. I think we could have gone on if the batteries on both my phones hadn’t died!; and in that time, an idea started forming in my mind.

The next day, I emailed him with a suggestion: how would he like to dust off his headphones, get back behind the mic and present a feature as part of the new monthly podcast I was putting together? He jumped at the idea. In his response, he referred to us as ‘a pair of old anoraks’. How dare he?! As I said in my reply, ‘I’ll wear my anorak with pride – but less of the ‘old’!’.

I was planning a series within the show, on making compelling audio (which starts this month). That focuses on how sound works, how people listen and so, how to make something people will want to listen to. After that epic phone-call, though, I could see scope for a regular piece dealing with the role of IT in business communication. That wasn’t something I felt qualified to talk about in any depth, but David, with his combination of commercial, technical and radio experience, was the ideal candidate for the job. So the ‘Technically Speaking’ slot was born.

I thought it was important to introduce him in last month’s show, so we decided to do a phone interview. For the first attempt, I had to approximate studio conditions at home. The room I work in has very little in the way of soft furnishings to deaden the sound. So I set up the kit in the bedroom; but still, the acoustic wasn’t quite right.

I finished up throwing a freshly laundered mattress cover over me and the mic, which must have looked completely bizarre but worked a treat as sound-proofing. One of the joys of audio production is the ability to ‘improvise’! Unfortunately, the phone I’d connected into didn’t work so well and the result really wasn’t up to scratch. We ended up doing the interview on the phone from the studio, when I went into edit the programme. I might play you a clip of the original in a future episode, when I talk about the importance of sound quality.

Next week, I’ll tell you a bit about another series which begins in the next show – ‘Talking To Your Market – Living Inside The Brand’.

July 1, 2010

John Is ‘Fresh From The Pod’

Following on from my post last week about the first episode of our new regular podcast, this week I thought I’d tell you about the segment which actually crops up first in the programme – ‘Fresh From The Pod’.

This is my chance to introduce a recent client and let you hear some snippets from their programme. This month, the feature is all about Essex-based Network Marketer, John Parker.

I’ve got to know John reasonably well over the last year or so, since we met on the 4Networking circuit. His background is interesting – born in Yorkshire, emigrated to Rhodesia (now Zimbabwe) as a toddler, returning to the UK as a young man.

When his 30-year career in the City came to an end, he had to think again. Growing up in Southern Africa had made him resilient and self-sufficient, so he took a leap – into a second career, as part of the Forever Living Network – which meant a leap from the corporate world, into self-employment.

I interviewed him at his home – which is always fun! Phil, our producer in London, has described turning someone’s living-room into a studio as being ‘like building a fort when you’re a kid’ – and he’s not wrong! John’s room had a big advantage – lots of carpet, cushions and curtains to deaden the sound. Although he still had to close the window, remove the phone, stop the clock and switch off the fridge! We then set up the equipment, with the mic stands perched on a footstool – and went for it. John did the interview in one hit, which was great for me – it doesn’t always happen that way!

The finished product is an audio FAQ section for his website, covering everything from how he got into network marketing, through what stops other people considering it as an option, to what they can expect if they make contact with him. It even deals with the elephant in the room – the distinction between pyramid selling and what John does. I didn’t realise before, but there is a big difference. One of the great aspects of my job is that I so often learn something new from the people I interview.

You can listen to or download this episode of ‘Get PodSavvy’ from our site, where you can also listen to or download John’s interview in full. If you’d rather listen to each question and answer individually, you can do that via John’s website.

Next week, I’ll tell you the story behind our ‘Technically Speaking’ slot, with David Hardstaff – ‘from a couple of old anoraks, through a mattress cover – and beyond!’

June 21, 2010

Get PodSavvy – ‘What’s In It For Me?’

I’ve just uploaded the first episode of a brand new podcast series to our site – and it’s our own! ‘Get PodSavvy’ is our new monthly podcast on business communication. Over the next month, I thought I’d give you a bit of background to each of the main features –
This month’s theme is ‘What’s in it for me?’, so it makes sense to start with the feature of the same name.

This is an interview with coach and therapist, Pam Lawrence, about what she gets from listening to podcasts. She’s a fairly recent convert to the medium, who ran across her first pod almost by accident.

Over the last couple of years, Pam has developed a strong interest in something called ‘Emotional Freedom Technique’, or EFT. I wouldn’t presume to sum it up in a line or two here – I don’t know enough about it and wouldn’t do it justice. Suffice it to say that although it often meets with serious scepticism initially, it’s achieved significant results in the US, with Vietnam veterans, helping them to deal with the post-traumatic stress which plagued them when they returned from frontline service.
Pam started downloading audio when she was researching EFT – and now it’s part of her Continuous Professional Development – and her fitness regime!

Pam and I have known each other for about 5 years now, but I had no idea she was getting so much from listening until we had lunch a few months ago. Watching her talking animatedly about the experts she’d been listening to and the ideas they were giving her for her own business, I realised I just had to slot her into one of my shows! It isn’t covered in detail in the interview, but her listening is getting her thinking about completely new business opportunities. I can’t wait to see where she goes with it!

You can hear my conversation with Pam by visiting our website, logging in or registering for free, then dropping Get PodSavvy into the programme search. You can then either listen at your pc or download to a portable player.

Next week, I’ll tell you why ‘John Is Fresh From The Pod’.

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