Sherie Griffiths

January 10, 2012

How well do you travel?

I’m talking literally and metaphorically here.

Speaking literally, have you seen the latest research by the Chamber of Commerce? It suggests that Chamber members believe the economy will struggle during the first half of 2012, but we’re not in for a double-dip recession. Well, thank goodness for that at least! During a piece on BBC Breakfast, a Chamber spokesman said that in the longer term, it would be those who exported – especially outside the EU – who would stand the best chance of success. The presenter asked, in that case, what of those businesses which couldn’t export? He came back with an explanation as to how to get into overseas markets – by using the Chamber (of course!) and UKTI (UK Trade and Investment) etc.

Now, I’ve used UKTI myself – very successfully. I was lucky enough to be part of a trade mission to the US in 2007 in which they were involved. So I’m all for them getting a plug – but I don’t think that was actually what the interviewer was asking. My guess (and I may be wrong here) is that she was in fact trying to find out what the prognosis might be for a business whose products or services just didn’t travel.

That got me thinking: how many of those are there? My first thought was that I’m running one of them – or rather, that where our products and services might travel to (other English-speaking countries – like America) wouldn’t help us much in terms of growth, because they’re at least as far along Sheisser Strasse as we are in the UK!

Then I thought again … Australia! They speak English, they have a thriving business population, they’re close to growing Asian markets – and they haven’t seen a recession – and I happen to have connections already working there!

So I’m off to Oz in the morning – BYE!!!

No, just kidding –I’ve got to sit down and plan our strategy etc before I can even start thinking about a visit.

That brings me on to the metaphorical part of my question. Business coaches are always telling us we need to set goals; we need to know where we’re going; but realized last year that the most important question when it comes to objectives of any kind isn’t ‘What?’ but ‘How?’

During last week’s radio show, I threw that around with Vicky Kelly of Butterfly Effect Coaching. We talked about ‘the pain train’ – or at least, the pain station and trying to get away from it. It was 4th January, so it was a fair bet that some listeners had already broken at least one new year’s resolution. So how, I wanted to know, could they salvage that situation – rather than beating themselves up about it for the rest of the year?

Vicky’s answer was: ‘Celebrity magazines’.

No, ok, that’s not quite true. Her real answer was: incentives. ‘When we’re at the pain station,’ she said, ‘we can’t wait to get away from it – so we work like crazy to move. Once we’ve covered some distance, we’re far enough away from the pain for it not to hurt any more – but we’re still a long way from the pleasure station’ (no, that’s not a dodgy club in London – although maybe it’s a business opportunity for someone …!).

The answer is to break the journey down into smaller sections, with incentives scattered along the way. No, the celeb magazines aren’t my idea of an incentive either – but they work for Vicky (as guilty pleasures so often do).

I’m still working on my own equivalent guilty pleasure … possibly playing with lego …

So now I need to plan my strategic route to Australia … how can I work lego into that I wonder …?

Where are you heading this year (or over the next few years), physically or metaphorically, how are you planning to get there – and how will you keep yourself motivated along the way? If you don’t already export, could you – and if so, where to?

One key part of our export strategy will obviously have to be branding. Back on 1st December, I had our new brand checked over by the Brand Doctor (AKA Ivan Newman of Living Inside the Brand). Ivan is back at 3PM this Thursday. The patient we had booked in has had to postpone, so instead we’re looking generally at ‘Brand strength and wellness’.

Catch the show at 3PM on 97.8 FM in Basildon and East Thurrock, or everywhere at Gateway978.com.

If you have any ideas for the Enterprise Gateway, please, get in touch.

February 7, 2011

OOPS! Shouldn’t the Dallas Fire Department have known earlier?

This week’s ‘OOPS’ award is given with caution, because I must admit I don’t know the full story here. All I know is that the part I picked up last night didn’t make a whole lot of sense.

I caught a bit of the BBC radio coverage of the Superbowl, in Dallas (produced by our colleagues at USP Content). When I first flicked across to Fivelive Sports Extra, I couldn’t quite believe what I was hearing! Apparently, the local fire department had just decommissioned a number of seats, leaving the holders of tickets for those seats outside the stadium – and 30 minutes before the game was due to start, they were still running checks?!

Now, I’m the first to agree that safety is paramount – but why on earth weren’t the checks done earlier – early enough to let the relevant ticket-holders know? It’s never easy to get tickets for an event on this scale – they’re always at a premium – and in a competition like this, lots of fans aren’t going to be local. So what on earth happened to make these checks so last-minute?

If you know, do tell me!

March 8, 2010

The Advertising Industry Is Apparently Getting ‘Less Worse’

This story was carried on Friday morning’s BBC business news, although actually, the quote and the figures which prompted it have been around for a while.  It comes from Sir Martin Sorrell, CEO of global advertising agency WPP, which is the parent company of a number of other ad agencies.  The company’s profits are rising again, after the ‘most worst’ (my words) advertising recession ever seen.  Interestingly, within WPP, online marketing seems to have put in the ‘least weakest’ (again, my words) performance.

Earlier in the week, we had the latest figures from ITV, showing a 2.7 billion pound loss in 2008 converted into a profit of 25 million in 2009 – significantly less worse!  Traditional advertising revenues were on the slide before the recession bit and the improvement (or should that be ‘negative deterioration’?) is due at least in part to changes in the kind of advertising offered – specifically, the increase in ‘spot’ ads – directly attached to programmes.  These are supposed to catch the viewer who has drifted away during the ad break – or whizzed through the ads while watching via Sky+ or similar.  Then there are whole segments of viewing sponsored by one advertiser – so their ad pops up at the beginning and end of every part of every show in that segment. 

It’s quite comforting, in a way, isn’t it, to know that even a massive global industry like advertising has to move with the times, to adapt to changing technologies by coming up with innovative ways of reaching their target market?

As for the negative dressed as a positive – or is it the other way around? – I find that less comforting.  In fact, I find it quite disconcerting.  As we climb out of recession, whatever industry we’re in, if we’re scared to look forward with confidence – and to admit that’s what we’re doing – aren’t we in danger of missing the next opportunity?  Any thoughts?

March 4, 2010

“Clarification” On The BBC Strategy Review?

I’m normally aiming to talk to you a couple of times a week, but what I’m about to say follows on from yesterday so won’t wait till next week!

As you’ll have gathered, I was genuinely baffled about the business case for some of the specific cuts proposed by the BBC Strategy Review, published on Tuesday. I focused on 6 Music in my last post, but the axe is also hovering over the Asian Network (another small digital radio station) and various web services.

So when I heard that the BBC’s Head of Strategy was going to be interviewed on Radio 4’s “The Media Show”, I pricked up my ears. A-ha! I thought. Now we’ll get some answers!

Well, no, not really.

Nothing I’m about to say is meant in any way as a slur against John Tate – I wouldn’t want his job for any salary – especially at the moment. As he pointed out in his interview with “Media Show” presenter, Steve Hewlett, the report was very much a team effort.

He emphasized that the core purpose was to streamline services, to “do fewer things better”, put more money into high quality programming and put content back at the heart of everything. Well, that’s great – but it still didn’t answer my question – why streamline by removing small, relatively low-cost niche services for which the wider market doesn’t have an obvious replacement?

Previously, said Mr Tate, the BBC had been able to “do both” – create new services whilst maintaining the existing offering. Now, he said, it was becoming a choice of “either/or”. Ok, I get that. Most of us in business during the recession have had to make those decisions. Just one small problem: the emphasis of the report seems to be on maintaining and improving existing services at the expense of new ones – but these proposed cuts are aimed at existing services. Is it me, or is that a straight contradiction?

Steve Hewlett asked if the previous digital expansion, which produced 6 Music, the Asian Network and a lot of the new web services, had actually “backfired” by diluting the offering from the core channels? After all, the report talks about taking new comedy back to BBC2 (from BBC3), along with high end factual and cultural material (from BBC4). Mr Tate disagreed though. Far from backfiring, he said, all those new digital channels had “created more space” for great programming – space which the review seems to recommend should now be reduced. He went on to say that BBC2 had changed since the introduction of 3 and 4 and the plans contained in the review included “taking it back” to some extent. Contradiction alert?! He said the place for digital media had changed. Well, yes, very soon it will become the only media we have.

On the subject of 6 Music, he said the station has “a big and loyal fan base”, but that the “listener hour” cost is relatively high, the average age of the core listenership is 37 – “Right at the heart of the target audience for commercial radio” and 85% of those listeners also listen to other BBC stations. Aside from the cost, none of that convinces me of the business case. Just because the average 6 Music listener is part of the target audience for commercial radio doesn’t mean commercial radio is serving them; and as for 85% listening to other BBC stations, I don’t doubt it. I don’t know about you, but I’m a multidimensional person who can’t get all her needs met from any single source, radio or otherwise. I want different things at different times and I find them in different places – but that doesn’t lessen the importance to me of any individual source.

Mr Tate said the choice was between growing 6 until it became the third national pop station, alongside Radios 1 and 2, or closing it and redistributing the programming. With respect to the authors of and contributors to the report, who must have done a huge amount of background work, I think they’ve missed several points here – especially the one about the radio village. That’s what 6 and the Asian Network were set up to be and now they risk being destroyed because that’s what they’ve become. It all boils down to the question: what was the measure of success set out when these networks were set up?

There’s always going to be some conflict between minority entertainment and commercial principles and between commercial principles and listener-funded public service broadcasting. We expect psb to serve minorities, but as we all know, those services have to be paid for – by the majority. It’s a really difficult balance, but one I don’t think this latest report has managed to strike. What do you think?

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