Sherie Griffiths

January 19, 2012

Healthy Brand, Healthy Business

Back on 1st December last year (doesn’t that seem like a long time ago now?!) on the Thursday afternoon show, we ran the pilot edition of ‘The Brand Doctor’ with Ivan Newman of Living Inside The Brand. On that occasion, I – or rather my new brand, was the patient.

We had another patient lined up to see the Doc in January, but unfortunately, she was ill at the last minute. Yes, I know, ‘to ill to go to the Doctor’ – ironic, isn’t it?; but true.

So, in the tradition of live radio, we thought on our feet, turned on a sixpence – and employed every other cliché we cold think of – and decided to take a general lok at what makes a strong, healthy brand.

All my training and instincts tell me that good shows need preparation; careful planning – but just occasionally, something which you pull together at the last minute really works. It has a spontaneity about it. You wonder how the hell it all comes together so quickly – but it does – and it’s a great feeling! A lot of it, I have to say, is down to having a guest who really knows their stuff.

The conversation Ivan and I had (which we’d only planned in very general terms, in reception before going on air – yes, really!), ranged from baby buggies to the link between Cocacola and Santa Claus! I won’t tell you any more because I’m aiming to get the show online asap. I’ll let you know when that happens.

This afternoon, I start another new, occasional series: ‘Where do I start?’, with Paul Smalley of Startup Revolution.

As always, you can catch the show at 3PM on Gateway 97.8 if you’re in the area, or listen anywhere at gateway978.com – and if you have any feedback, or any ideas for possible one-off shows or a series, get in touch.

October 18, 2011

‘It’s mind over matter – if you don’t mind, it doesn’t matter’

 Its mind over matter   if you dont mind, it doesnt matter

‘Loretta and me, in the Gateway studio’

That’s the philosophy of my guest on last Thursday’s radio show, Loretta Fletcher – or rather, her boyfriend …

Loretta first came on the programme on 4th August, to talk about the impact on her business of the TV show ‘The Only Way Is Essex’.

This time, she was back to talk about something a whole lot more personal. In August, we talked a lot about what she does; but this time, it was all about why she does it – what prompted her, at the age of twenty, to leave her job in London, for a company focused on health and fitness, and set up in business on her own, as a beautician, specialising in healthier alternatives to traditional treatments.

Ironically, what sparked that decision was illness. In fact, if you read Loretta’s story, you’ll see it was even more than that. It was the sudden and completely unexpected onset of rheumatoid arthritis – closely followed by the equally sudden and unexpected experience of discrimination.

I’m not going to try paraphrasing the whole series of events. Loretta tells it much better in her own words than I ever could. All I will say is that she survived the initial symptoms, a wrong diagnosis, finally the right diagnosis – followed by medication – which brought some horrible side effects. She also survived a college experience which should have resulted in the institution in question taking a long, hard look at itself and its treatment of students with chronic conditions of all kinds – and now, she’s making it as a young entrepreneuse, having discovered a real gift for business, as well as beauty therapy.

Last week’s show was on air a day after the latest unemployment figures were released. There are currently 2.57m people out of work in the UK, of whom almost a million are ‘young people’ – under twenty-four – the highest number since separate recording of youth unemployment began, in 1994. No stats were published re people with disabilities, but experience tells me if there were, the numbers would be pretty high. Loretta could so easily have been one of those statistics; but instead, she’s building a thriving enterprise, with a growing list of celebrity clients.

While the closing record was playing on Thursday (Chris Brown’s ‘Beautiful People’), we were chatting a bit more about some of the points from the interview and she said with a grin, ‘My boyfriend always says “It’s mind over matter – and if you don’t mind, it doesn’t matter’.

I’ve heard the saying before, of course – but it really meant something, after the catalogue of hassles and hurdles I’d been hearing about for the last twenty minutes. I don’t know about you, but I found a strong business message in there: we all come up against barriers of some kind or another in the course of our businesses, don’t we? They might be physical, financial, or even psychological – but whatever form they take, we either have to get over them, or quit. It’s as simple as that. The trouble is that many of us (and I know I’ve been guilty of this in the past) expend so much time and energy worrying about how we’re going to get through – or just raling against the injustice of finding ourselves faced with these obstacles at all! – that we lose momentum. It’s those who take the ‘mind over matter’ approach who find themselves able to step over the high-jump pole or walk through brick walls.

This Thursday’s programme is very different. I’m talking to Ivan Newman of Living Inside The Brand, about excellent customer service… Although, maybe it’s not that different. Some customer service encounters can feel like banging your head against a brick wall – whichever side you’re on – can’t they …?

You can catch the programme at 3PM this Thursday afternoon, on 97.8 FM in Basildon & East Thurrock, or online, at gateway978.com, anywhere.

October 7, 2011

September 30, 2011

Money for nothing?!

A year ago today, I did my first live radio show! Not sure if it seems longer than that, or shorter?

On yesterday’s almost-birthday edition of the programme, my guest was Paul Zipzer, a local business adviser with Business Link – who was a complete natural! If there were any nerves, they didn’t show. I always know when an interview has gone really well, because I lose all track of time – then suddenly realise I’m about to run over. That’s exactly what happened yesterday.

We started by looking at the government’s current policy, to encourage people into self-employment. The main focus is on those who have or are likely to lose their jobs thanks to the public sector spending cuts, as well as the long-term unemployed. Self-employment is often promoted as the perfect solution for anyone who finds themselves out of work – but Paul made what I consider to be the vital point, that running a business isn’t for everyone. ‘You may be absolutely brilliant at what you do,’ he said, ‘but that doesn’t mean you’re going to be good at running a business’. As someone who could never describe herself as a born businesswoman – I’ve had to learn everything from the ground up – I’d have to second that.

That’s why some people who try to turn their hobby into a business struggle – sometimes losing the hobby (or at least the enjoyment of it) and not gaining a viable commercial enterprise.

Paul highlighted the need for independent research (beyond the biased safety of friends and family), and for properly structured business planning.

We also spoke about the particular kind of discipline you need if you’re going to work from home – something which has come up on the programme more than once over the last year! We agreed on the best solution to the problem of going stir-crazy – getting out to network! As I’ve said before, too many people see that purely as a sales and marketing exercise – but done properly, it’s so much more than that. It’s a chance to brainstorm, bounce ideas around, share experience, get informal support – and to learn, and learn, and learn!

I said at one point that one of the biggest challenges I’ve come across in my years in business has been having to do two jobs. ‘Well, actually,’ he said, ‘I’d say there were three: you start off as the entrepreneur, with the big idea – and all the planning to do before you can get started; then you become the technician, spending all your time actually doing the job; but then you have to become the manager – managing the business, customer expectations and perhaps staff. The trouble is, a lot of people get stuck somewhere between technician and manager – and the poor old entrepreneur gets completely forgotten!’ Paul’s answer to this problem is to spend at least half a day every few months, stepping back, reviewing the business plan, looking at what’s been achieved, what hasn’t, why – and where next.

Good advice – I wonder how many of us follow it…?

‘Working for yourself can mean working longer hours for less money to start with,’ he explained, ‘but if you’re happy to do that, you can reap the rewards later.’

We finished by briefly outlining the upcoming changes to Business Link – from a regionally-based organization to a national one. Te changes com into effect on 25th November – so I’ll come back to them in more detail later.

We closed the show with Dire Straits ‘Money for Nothing’ – because too many people still think being your own boss is an easy option – but as anyone who’s done it knows, it’s anything but.

August 1, 2011

My baby eats cash and poohs paper!

If that sums up your life right now – congratulations! You’re the proud parent of a bouncing baby… business…?

There was a time when I thought that having a family and setting up and running a business were complete opposites. I’ve since realised how wrong I was. They have more in common than I would ever have thought. Here are fifteen examples – to be going on with…

1 – Conception – be it the beginning of a business concept or of a new human life, it might be something you’ve been trying for for ages, or it can happen out of the blue; it can be a wonderful moment, or a non-event; but even if it’s the last thing on your mind and indistinguishable at the time from plenty of similar moments, one thing is sure – you’ll realise the significance of this one before too long!

2 – Pregnancy – the period between ‘conception’ and ‘birth’, when the seed of the original idea is blossoming into a fully fledged concept, you can find yourself on a rollercoaster ride. Sometimes you’re excited and can’t wait for the ‘birth’ – and sometimes you wonder ‘who’s damn fool idea was this?!‘

3 – The birth – bearing a baby business is considerably less physically painful than delivering a baby human (for us girls anyway!) – but it can hurt like hell in other ways, including financially – and the bad news for you boys is, if it’s your business, you can’t get your partner to go through the agony for you! The most they can do is hold your hand and mop your fevered brow. For a woman, the big advantage of making a business with your partner, as against making a little person, is that you both really do go through the birth together – on equal terms.

Once it’s here, your brand new business is likely to take over your life. Before it was born, you might have made bold statements about how it was going to have to fit in with you, not the other way around – but, trust me, as young as it is, it has other ideas…

For it to thrive, it needs:

4 – Investment – even before it’s born, there are expenses. You can keep them to a minimum – but if cash is really tight, you’d better start calling in favours and blagging freebies!

5 – Food – and guess what? It’s a fussy little bugger – it will only eat money. Obviously, you can’t pick that up in the Sainsburys baby aisle – even Waitrose don’t sell it! No, the only source of this particular baby food is sales and marketing.

6 – To be kept clean – you have to stay on top of the admin – and the more the baby eats, the more it, er, generates. Neglect it and you end up with one hell of a nappy to change! The good news is that there are options which allow you to outsource the whole nappy thing – from changing to disposal. You can do the same thing with human babies, of course. It’s called ‘employing a nanny’ – and it’s expensive! The commercial equivalent is a lot more affordable.

7 – Clothes – if this child is going to be seen in public, it must be properly dressed. The branding has to be right – but be warned: just like a human baby, a business grows out of its clothes. It doesn’t happen as fast – which is just as well, because a new logo generally costs several times more than a new pair of kids’ shoes. – but just bear in mind that what fits your newborn probably won’t work for your toddler – and may well look ridiculous on your adolescent.

8 – Discipline – like any child, it needs boundaries – so firm, consistent management is a must.

9 – Nurturing – at the beginning, a young business needs a lot of input to develop it. Physical growth – increased turnover, comfortable profits and healthy cash flow – are all fantastic signs – like the steady weight gain of a new baby; but there’s more to growth than getting bigger. There’s also getting stronger, bolder, wiser and sharper – and all that takes good strategic development. That doesn’t stop as the business grows up – it just changes – like the transition from teaching your baby shapes and colours, to helping your pre-teen son or daughter with their unintelligible maths homework!

10 – Other people – it’s possible to be a single parent of a business, but it’s hard work going it alone. It’s much easier to have someone to share the highs and lows and help make the big decisions. If you do decide to fly solo, you will need a strong support network. Friends and family are great, but best of all are other people in a similar position – especially if their ’kids’ are a bit older than yours and they’ve already met and overcome some of the challenges you’re likely to have to deal with. Also, if you try to bring up your business in splendid isolation, it’ll end up detached from the real world and unable to function in it. Yes, really – social interaction is as important for a commercial child as it is for the human equivalent!

11 – Guidance – especially as your infant gets bigger and more adventurous, you need to be several steps ahead – with eyes in some unusual parts of your anatomy! – to stop it getting into trouble, and to help it discover what it‘s capable of – so some planning is essential. That said, try not to fall into the pushy or over-protective parent trap, of wanting to plan out your child’s life down to the last detail. Be prepared for the fact that, whatever expectations you may have when it arrives, it might well confound them and grow up to be something completely different. Like any new parent, you’ll probably want to maintain absolute control, to protect it from the big, bad world for as long as possible; but we all have to go out into that world at some point – and just as relatives, friends, the neighbourhood you live in, schools and so on help to shape a growing child, , , outside influences like changing consumer behaviour, new technology, and changes in the economic climate will have an impact on what your growing business becomes. As long as it grows up to fullfill its potential – whatever that potential may be – that’s all that really matters.

12 – Tolerance – mistakes will happen. To begin with, the buck starts and stops with you. Later, as your business takes on more of a life of its own, there are likely to be other people in the equation, such as staff. Although the ultimate responsibility is still yours I’m afraid! What matters is that everyone knows that mistakes have consequences – and that they’re turned into a learning experience for all concerned.

13 – Realism – when your baby wakes you up in the middle of the night demanding to be fed (if you don’t get those nights when you’re wrestling with where to find more customers, how to pay a bill etc, I’d love to know your secret!), you might think: ‘Never mind. In a few years, all this will be different’. Don’t kid yourself! When a baby grows into a toddler, the toddler grows into a schoolchild, the schoolchild becomes a teenager – and even when that teenager becomes a young adult – it doesn’t challenge its parents less – the challenges just change. It’s no different when you’re bringing up a business.

14 – Time – if you can’t be there in person, you need to make sure that someone else is and that they’re capable of putting the time in – because without that, nothing else can happen. The downside of having someone else look after your child for long periods is, of course, that whilst your name is on the birth certificate and your offspring shares your DNA, because it was born of your original idea and you worked to establish it, the closest longterm bond will be with the primary carer. They will become the face of the business – and the one who will really be due the lion’s share of the credit for its success.

15 – Love – if you don’t love what you do, or what you’re thinking of doing, with a passion, don’t do it – because you won’t give it all the other things I’ve talked about, with the consistency and in the quantities it needs to survive and thrive. It needs you to be there when it needs you, and not just when you want to. It will demand sacrifices from you – in my own experience, nothing prepared me for how much it would ask of me!

So why do it? Because next to bringing another human being into the world and raising them to make a real contribution, raising your own business is one of the most rewarding things you can do.

Also, unlike a flesh and blood child, it‘ll never ask to borrow the car – and if you play your cards right and put the work in, it will eventually keep you in the style to which you‘d like to become accustomed!

Like human children, you can of course have more than one – but if you’re tempted to ’bring them up together’, be careful. It’s a great idea in theory – and extremely tough going in practice.

Speaking of which – sorry! Got to run now – my pre-schooler is asking questions and the baby is screaming to be fed!

July 25, 2011

The entrepreneur’s kitbag – the No. 1 must-have is a must-have

Last week, I overheard a snippet of a discussion on Radio 2, about whether anyone can become a successful entrepreneur, or whether you need special qualities. That prompted me to look around at the most commercially successful people I know. They’re all at different stages in their businesses, in completely different industries, and on the face of it, they’re very different people – but they have at least ten things in common. I can’t put NOs 10 to 2 into a definitive order, but they are:

10 – a healthy disregard for time – none of them watches the clock when there’s work to be finished;

9 – The unshakeable belief that they deserve to succeed in their aims and therefore they can – and they will – actually, no, it’s beyond that -‘belief’ implies an element of faith in something it might not be possible to prove; but what they have is knowledge – they know they deserve to get where they want to go;

8 – Equal certainty that what their business does is of real value to its customers;

7 – Ridiculous amounts of energy, including the kind of stamina a distance athlete would envy;

6 – Blinkers – which are capable of filtering out everything except the business,

5 – Less subtlety than the average brick – somehow combined with the ability to inspire forgiveness from family, friends, colleagues etc, for behaviour which, from anyone else would, quite frankly, be unacceptable!;

4 – A powerful set of ‘bum springs’, or ‘weeble weights’ (my terminology) – so that when life knocks them over, they just bounce straight back up again!;

3 – More front than Southend and Blackpool put together and

2 – what I recently heard described as: ‘a constitutional aversion to spending money’.

So what’s No. 1?

Every business adviser you’ll ever meet will tell you you need to set goals. That’s fine – except that goal posts are notoriously easy to move – especially when the goal is a ‘nice to have’. I made that mistake when I got started – and I kept making it for several years! I’d think: ‘I want to earn x, so that I can do Y’. Y was always a nice to have – like a weekend away – very pleasant if I achieved it, but hardly the end of the world if I didn’t. What the people I’ve been talking about all have – and what I have now – is at least one imperative – a ‘must have’, or a ‘must to avoid’. These days, I’ve got one of each – a carrot and a stick. If I start to lose sight of the carrot, the stick catches me across the ankles. I can honestly say I’ve never been so focused in my life!

Now all I have to do is perfect the other 9…!!!

June 22, 2011

‘What’s stopping you?’ – ‘no’ doesn’t necessarily mean ‘no’

Last Thursday’s radio show, the third episode of ‘What’s Stopping You?‘ with Steve Dickinson of Dickinson Coaching, was all about one word. It’s one of the smallest words in the English language, but it can strike terror into the toughest of us. Just the thought of having to say it – and, worse still, maybe having to hear it – can send perfectly rational, intelligent adults scuttling in the opposite direction!

So what’s the word? It’s ’no’.

The fear of rejection is one of the biggest hurdles most entrepreneurs ever have to get over. First comes the big idea – closely followed by the fear that if we put it into words, people will laugh and tell us we’re being daft. If we pluck up the courage to go public, next comes the need for support, financial or otherwise – with the fear that no-one will actually want to back us hot on its heels. Even when we’re up and running, the fear of rejection keeps rearing its ugly head, in various guises – in relation to prospects, clients, suppliers, financiers etc.

This little word has so much power because we’ve learnt to associate it with disapproval – and we’ve learnt to associate other people’s approval with our own wellbeing. That association has sound evolutionary roots – like the fear of loud noises with which we’re all born. We need other people in order to survive. It also has psychological roots for many of us – because as children, when we heard the word ‘no’, it was often a loud noise from an angry adult – who was responsible for our survival.

Fast-forward a few decades and you have an adult who backs away from asking for what they really want and need as a form of self-protection and so misses out on invaluable opportunities. That’s a big enough obstacle in normal, every day life – but in business, it’s a real disability!

On Thursday’s show, Steve explained how it’s possible to turn the fear around, by shifting focus from ourselves to the person we’re afraid is about to say the dreaded word. He set out three reasons why people say ’no’ – none of which have anything to do with personal disapproval:

1 – fear – they’re afraid they’ll hear something they don’t want to hear, or be pushed into doing something they don’t want to do;
2 – lack of information – they may not put it into so many words, but they don’t fully understand what we’re asking; or
3 – for their own reasons, they really don’t want to do what we’re asking.

Whichever it is, it isn’t about us – it’s about them.

Most of us don’t enjoy saying ‘no’ any more than we enjoy hearing it. As a result, we sometimes say ‘yes’ despite our own fear, lack of information, or knowledge that whatever we’re being asked to do really isn’t for us. I have a friend who very rarely says ‘no’ – although that doesn’t mean he can be railroaded into anything. He’ll say things like, ‘Sorry, I can’t’, ‘I don’t think so’, or ‘I’d prefer not to, to be honest’. Cop-out? Maybe – but I have to say I never go away with that awful feeling of personal rejection. I leave with a sense of understanding his reasons – the focus is on him, rather than me.

I studied Spanish for a short while at university and one of the first things I learnt was that if, for instance, a friend asks you if you fancy going out for a drink, just saying ‘no’ is considered very rude – you’re expected to explain why.

Since last week’s programme, I’ve come to the conclusion that worse even than having someone say ‘no’ is having them say ‘yes’ if they’re worried about, or not sure of, what they’re letting themselves in for – or they really don’t want to do it but are too scared to say so!

And it’s always worth asking. They might actually say ‘yes’ and mean it.

On tomorrow’s show, Steve’s advice is ‘Stop thinking – it’s really bad for business’. To find out what he’s on about, listen at 3PM on 97.8 FM if you’re in the Basildon and East Thurrock area, or online anywhere else, at http://www.gateway978.com.

If you have any ideas for topics for future programmes, please get in touch.

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