Sherie Griffiths

July 15, 2011

‘Who do you think you’re talking to?!’

On tuesday, I was talking about Marketing for Startup Britain, the 5-day conference held in London last week, organized by Startup Britain and the Marketing Agencies Association.

Over the last few days, I’ve been catching up with people who were there. Some, like me, only managed one day; some managed two or three – and others did the whole week!
What I’ve been hearing has been, on the whole, extremely positive. I certainly came away inspired to change my focus on certain aspects of my new brand. Everyone else I’ve spoken to so far is in business, or going into business, for the first time and they’ve all said they learnt a huge amount.

Do you feel a ‘but’ coming on…? My English teachers would have the horros if they saw what I’m about to do, because they all told me NEVER to start a sentence – let alone a paragraph – like this…

BUT! one thing which has come through consistently about last week is that, while most of the speakers spoke very eloquently from a startup perspective, however long ago they started and however successful they’ve become, others seemed to be completely out of touch with their audience. I won’t mention any names, because they all gave their time with the best of intentions, but I’m told there was at least one whose presentation made no real reference to startups and who, away from the microphone, admitted having no interest in very young businesses. That leads me to ask what on earth they were doing there. The only answer I can think of is that they hoped some of the fledgling businesses would grow up to be something they would be interested in. There’s nothing wrong with taking the long view when it comes to building business connections, of course – but alienating people at the beginning by showing they’re too small to interest you, by talking to them about things which have no relevance to them, isn’t exactly a great foundation for a long-term relationship!

I should have had one of those very new business people on my radio show yesterday – but technology threw a wobbler – so she’ll now be on in a couple of weeks. I’ll tell you more about her then.

All I’ll say now is that she was a joy to interview and the ideal kind of guest for the programme. There’s absolutely no point in my having the CEO of some global corporate on to talk about the trials of floating a company on the stock exchange, when I know my listeners are made up largely of home-based parents who are trying to get some kind of enterprise off the ground, or wondering whether, one day, they might be able to do it. Someone who, in a very dark time in her life, came up with an idea which she’s now going all out to make a reality, is much more relevant to them. Offering them someone who can’t identify with them is like trying to communicate with a non-English-speaker by SHOUTING! VERY! LOUD! AND! VERY! SLOW-LEEEE! – frustrating for all concerned – and completely pointless!

Whatever we’re trying to say and whatever medium we use – live presentation, radio, podcasts, phone, leaflets, website, social media – you name it! – knowing who we’re talking to and at least trying to speak their language is vital. Otherwise, we end up talking to ourselves.

July 8, 2010

Technically Speaking, David And I Are A Pair Of Old Anoraks

In the June episode of ‘Get PodSavvy’, I interviewed David Hardstaff of Expedio, who was due to start presenting a regular feature in the programme this month. Unfortunately (for us), his debut has had to be postponed til next month due to client commitments.

I ran across him earlier this year, , completely by accident. I didn’t go looking for a co-presenter. I actually went looking for someone who could abridge books for recording. I put the word out in a number of places, including the 4Networking website – and within the day, I had a response – from David.

He said he thought it was something his wife might be interested in taking on and suggested we have a chat on the phone.
It took a few days to make that happen – but when it did, the conversation took off in all sorts of unexpected directions.

These days, Expedio’s clients know David as the man who shows them how to grow their business without taking on staff – by making technology work efficiently for them and making sure it gives them the right information to enable them to work efficiently; but there’s more to him than meets the eye – or should that be ‘the ear’?

I think it was when I explained how my life as a media junky led me into making audio that he confessed his ‘secret past’ – as a radio presenter. He hadn’t done anything in that line for about a decade, he admitted, but before that he’d spent years on hospital radio, community stations and later even satellite stations, alongside his day job.

From that point, there was no stopping us! Off we went into teenage listening habits, how radio has changed between then and now, studio experiences – etc etc.

We talked for well over an hour. I think we could have gone on if the batteries on both my phones hadn’t died!; and in that time, an idea started forming in my mind.

The next day, I emailed him with a suggestion: how would he like to dust off his headphones, get back behind the mic and present a feature as part of the new monthly podcast I was putting together? He jumped at the idea. In his response, he referred to us as ‘a pair of old anoraks’. How dare he?! As I said in my reply, ‘I’ll wear my anorak with pride – but less of the ‘old’!’.

I was planning a series within the show, on making compelling audio (which starts this month). That focuses on how sound works, how people listen and so, how to make something people will want to listen to. After that epic phone-call, though, I could see scope for a regular piece dealing with the role of IT in business communication. That wasn’t something I felt qualified to talk about in any depth, but David, with his combination of commercial, technical and radio experience, was the ideal candidate for the job. So the ‘Technically Speaking’ slot was born.

I thought it was important to introduce him in last month’s show, so we decided to do a phone interview. For the first attempt, I had to approximate studio conditions at home. The room I work in has very little in the way of soft furnishings to deaden the sound. So I set up the kit in the bedroom; but still, the acoustic wasn’t quite right.

I finished up throwing a freshly laundered mattress cover over me and the mic, which must have looked completely bizarre but worked a treat as sound-proofing. One of the joys of audio production is the ability to ‘improvise’! Unfortunately, the phone I’d connected into didn’t work so well and the result really wasn’t up to scratch. We ended up doing the interview on the phone from the studio, when I went into edit the programme. I might play you a clip of the original in a future episode, when I talk about the importance of sound quality.

Next week, I’ll tell you a bit about another series which begins in the next show – ‘Talking To Your Market – Living Inside The Brand’.

April 27, 2010

The Right Connections take us Onwards & Upwards

I often think that, important as it is to know what we’re good at in business, it’s at least as important, if not more, to know what we’re not good at.

 Exploration of the concept which would grow up to be Savvy Business got the go-ahead at the May ’07 board meeting of the company I was then running, Griffiths Legal.  My first job was to talk to USP Content (where I already had links) about taking on the studio production. 

 Then, after the American trip, came the research – and lots of it. 

 Extract From The Upcoming Book, ‘On Sound Foundations’ – Chapter 8: ‘Onwards And Upwards’

“I needed to understand the big picture, which meant getting to grips with lots of statistics about media trends generally, on- and off-line, and then drilling down into the specifics of podcasting.

“I also needed to approach the kind of professionals we would need to help us make the programmes, to see what they thought of the idea and – all-importantly – how willing they would be to buy into it.

“In the event, although I dreaded trying to process all the numbers, the global research was easier because I could do most of it on the web.

“The individual side, on the other hand, proved a little trickier logistically.

“First – and for me most feared – were the cold calls.  Within a few days of rejection after rejection, I soon realised I wasn’t the woman for that particular job.  It needed a professional.

“When Rob introduced Sue Ellen, of Direct Marketing Services, at the Savvy launch in May ’09, he described her as ‘a lady who lunches’, because I’d told him we’d met at an all-female networking event.  Actually, I was wrong.  Sue had called to invite me on behalf of the network, but she didn’t make it to the meeting herself.  It just shows how the memory can play tricks, doesn’t it?

“Fortunately, I kept hold of her name and number and in September ’07, I called her for help.

“By October, Sue was beavering away in the background, setting up phone appointments and meetings for me with potential expert panellists.  I spent a lot of my time whizzing all over the country.

“I was so keen to grab every opportunity that I must admit I wasn’t terribly time-efficient over that period.  I spent a whole day travelling up to York to have lunch with someone and did an overnighter in Liverpool for two meetings.  It was worthwhile, though, perhaps not always financially, but in the chances it gave me to meet people I would never otherwise have made contact with, and to discuss the project and get their feedback.”

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