Sherie Griffiths

January 19, 2012

Healthy Brand, Healthy Business

Back on 1st December last year (doesn’t that seem like a long time ago now?!) on the Thursday afternoon show, we ran the pilot edition of ‘The Brand Doctor’ with Ivan Newman of Living Inside The Brand. On that occasion, I – or rather my new brand, was the patient.

We had another patient lined up to see the Doc in January, but unfortunately, she was ill at the last minute. Yes, I know, ‘to ill to go to the Doctor’ – ironic, isn’t it?; but true.

So, in the tradition of live radio, we thought on our feet, turned on a sixpence – and employed every other cliché we cold think of – and decided to take a general lok at what makes a strong, healthy brand.

All my training and instincts tell me that good shows need preparation; careful planning – but just occasionally, something which you pull together at the last minute really works. It has a spontaneity about it. You wonder how the hell it all comes together so quickly – but it does – and it’s a great feeling! A lot of it, I have to say, is down to having a guest who really knows their stuff.

The conversation Ivan and I had (which we’d only planned in very general terms, in reception before going on air – yes, really!), ranged from baby buggies to the link between Cocacola and Santa Claus! I won’t tell you any more because I’m aiming to get the show online asap. I’ll let you know when that happens.

This afternoon, I start another new, occasional series: ‘Where do I start?’, with Paul Smalley of Startup Revolution.

As always, you can catch the show at 3PM on Gateway 97.8 if you’re in the area, or listen anywhere at gateway978.com – and if you have any feedback, or any ideas for possible one-off shows or a series, get in touch.

January 10, 2012

How well do you travel?

I’m talking literally and metaphorically here.

Speaking literally, have you seen the latest research by the Chamber of Commerce? It suggests that Chamber members believe the economy will struggle during the first half of 2012, but we’re not in for a double-dip recession. Well, thank goodness for that at least! During a piece on BBC Breakfast, a Chamber spokesman said that in the longer term, it would be those who exported – especially outside the EU – who would stand the best chance of success. The presenter asked, in that case, what of those businesses which couldn’t export? He came back with an explanation as to how to get into overseas markets – by using the Chamber (of course!) and UKTI (UK Trade and Investment) etc.

Now, I’ve used UKTI myself – very successfully. I was lucky enough to be part of a trade mission to the US in 2007 in which they were involved. So I’m all for them getting a plug – but I don’t think that was actually what the interviewer was asking. My guess (and I may be wrong here) is that she was in fact trying to find out what the prognosis might be for a business whose products or services just didn’t travel.

That got me thinking: how many of those are there? My first thought was that I’m running one of them – or rather, that where our products and services might travel to (other English-speaking countries – like America) wouldn’t help us much in terms of growth, because they’re at least as far along Sheisser Strasse as we are in the UK!

Then I thought again … Australia! They speak English, they have a thriving business population, they’re close to growing Asian markets – and they haven’t seen a recession – and I happen to have connections already working there!

So I’m off to Oz in the morning – BYE!!!

No, just kidding –I’ve got to sit down and plan our strategy etc before I can even start thinking about a visit.

That brings me on to the metaphorical part of my question. Business coaches are always telling us we need to set goals; we need to know where we’re going; but realized last year that the most important question when it comes to objectives of any kind isn’t ‘What?’ but ‘How?’

During last week’s radio show, I threw that around with Vicky Kelly of Butterfly Effect Coaching. We talked about ‘the pain train’ – or at least, the pain station and trying to get away from it. It was 4th January, so it was a fair bet that some listeners had already broken at least one new year’s resolution. So how, I wanted to know, could they salvage that situation – rather than beating themselves up about it for the rest of the year?

Vicky’s answer was: ‘Celebrity magazines’.

No, ok, that’s not quite true. Her real answer was: incentives. ‘When we’re at the pain station,’ she said, ‘we can’t wait to get away from it – so we work like crazy to move. Once we’ve covered some distance, we’re far enough away from the pain for it not to hurt any more – but we’re still a long way from the pleasure station’ (no, that’s not a dodgy club in London – although maybe it’s a business opportunity for someone …!).

The answer is to break the journey down into smaller sections, with incentives scattered along the way. No, the celeb magazines aren’t my idea of an incentive either – but they work for Vicky (as guilty pleasures so often do).

I’m still working on my own equivalent guilty pleasure … possibly playing with lego …

So now I need to plan my strategic route to Australia … how can I work lego into that I wonder …?

Where are you heading this year (or over the next few years), physically or metaphorically, how are you planning to get there – and how will you keep yourself motivated along the way? If you don’t already export, could you – and if so, where to?

One key part of our export strategy will obviously have to be branding. Back on 1st December, I had our new brand checked over by the Brand Doctor (AKA Ivan Newman of Living Inside the Brand). Ivan is back at 3PM this Thursday. The patient we had booked in has had to postpone, so instead we’re looking generally at ‘Brand strength and wellness’.

Catch the show at 3PM on 97.8 FM in Basildon and East Thurrock, or everywhere at Gateway978.com.

If you have any ideas for the Enterprise Gateway, please, get in touch.

December 1, 2011

‘The Doctor will see you now’

This afternoon’s Enterprise Gateway is given over to the pilot episode of a new monthly series – The Brand Doctor, with Ivan Newman of Living Inside the Brand. The idea came out of the blue, in the middle of Ivan’s first appearance on the programme, to talk about the essentials of branding, as set out in his book, ‘Put Brand at the Heart of Your Business and Watch it Grow’.

Once a month, he’ll sit down with a business person to give them a constructive critique of their branding – from their website to their mission, vision, values and personality.

The first patient is – well, it’s me – or rather, my new brand, Speak For Yourself. I never like to ask anyone else to do something that might be the least bit challenging, unless I’m prepared to do it myself first – so here goes!

Catch the show live at 3PM, on 97.8 FM in Basildon and East Thurrock, or anywhere at http://www.gateway978.com. The programme ill also be available for download in the not too distant future – I’ll give you the link as soon as I have it.

Just keeping my fingers crossed that the Doc doesn’t find anything too horrendous in the course of his examination – and that the prescription isn’t too hard to swallow…

November 24, 2011

Sisters are doing it for themselves

They certainly were last Thursday, at the inaugural CEWE (Centre of Excellence for Women’s Entrepreneurship) conference, organized by the University of East London.

If you’ve read the last couple of posts, you’ll know I was there, interviewing as many people as possible for this afternoon’s radio show. As a result, it promises to be a busy, varied programme. I managed to talk to the Project Manager, one fo the speakers and four delegates – two of whom went on to win the CEWE Entrepreneur of the Year award.

Although the day was all about women’s entrepreneurship, men weren’t excluded, onstage or off. Delegates included some lads from local schools and colleges – and from the platform, we witnessed what I think must be a unique – or at least incredibly rare – event: a singing minister!

More of him and the rest of the conference on this afternoon’s programme, which you can hear at 3PM on Gateway 97.8 in Basildon and East Thurrock, or at gateway978.com wherever you are.
event – a

November 10, 2011

If variety is the spice of life, my radio show is a curry!

One thing I love about doing the radio show every Thursday is that no two programmes are ever the same – or even remotely similar!

Last week, for instance, I was talking to Danny Miles of Ability Gateway. The business springs from Danny’s unusual mix of skills – from life coaching to Blind Football – yes, really! What links those two apparently completely unrelated areas together is a desire to help a broad range of people take control of their lives and fulfil their potential. Obviously, the Blind Football side of things has particular relevance to blind and visually impaired people who have perhaps always been without their sight (or the bulk of it) and have never been involved in sport, or who have lost the sight more recently and think they have to lose their sporting hobbies with it.

Danny also wants to get involved with sports clubs, which might be inclined to overlook anyone who can’t play the game in the conventional way.

So how does that feed into life coaching, for individuals and businesses? Because at the heart of it all is the confidence to push the perceived parameters of possibility – which (as I was discussing at a meeting last Friday, with someone who has just read the Steve Jobs biography) is what links every entrepreneur there ever was, is or will be!

On that basis, there is a clear connection between last week’s and this week’s show, however far apart they might seem at face value.

This week, it’s all about women and enterprise. Next Thursday, I’m off to the inaugural CEWE conference – the Centre of Excellence for Women Entreprenneurs, established by the university of East London. I’ll be covering the event in detail on the radio on 24th November, so this week I want to set the scene.

You can listen on 97.8 FM if you’re in the Basildon and East Thurrock area, or online anywhere.

Although I won’t be around in person for next week’s show (because I’ll be at the conference), I will be there in spirit – with an amazing story that proves thae old adage: ‘If at first you don’t succeed, try, try and try again!’

October 25, 2011

How strong is the heart of your business?

On last Thursday’s radio show, my guest was Ivan Newman, founder and Managing Director of Brand Excellence consultancy Living Inside The Brand and the author of ‘Put Brand at the Heart of Your Business and Watch it Grow’. He was in to talk about the five essentials of branding.

We’ve worked together before. We made a series of audio-visual podcasts on various aspects of customer service. In each of those, Ivan illustrated his points with anecdotes – so it came as no surprise to me when he did something similar on the radio.

All the examples in the podcasts had been real, but just before we went on air on Thursday, he came up with the idea for a fictional business, which we could brand on the spot. Gateway Oven-cleaners was a simple model – their operatives would come into your home, clean your oven, and leave. ‘So what’s to brand?’ I hear you ask! Yes, well, I was asking the same question. The answer is: more than you imagine.

The five essentials which Ivan set out were: ‘Vision, Mission, values, promise and personality’. He then proceeded to look at each one in turn, in relation to our instantly created oven-cleaning company

By the end of the show, we had a team of uniformed cleaners (I did point out they couldn’t keep their uniforms spick and span if they were going from one oven to the next –but naturally, Ivan had the answer: ‘overalls’!). Their vision was to leave the customer with restored pride in their newly shined ovens; their mission was to save the customer time and grime; their values included safety – of the products and the people (I’d never have thought of oven-cleaners being CRB checked, but obviously for any vulnerable customers that would be very reassuring); their promise was to achieve it all quickly and efficiently; and their personality?

Now, I thought that was all about how friendly they were etc. That was part of it – but there was more to it than that. Our oven-cleaners were ‘defenders’, Ivan decided – defending us against encroaching dirt – hence the uniforms.

Speaking as someone whose oven keeps giving her reproachful looks every time I open the door – and who keeps looking away – because I HATE cleaning the oven! – I wish someone would take Ivan’s ideas and run with them. I NEED that company!

If you missed the show but want to know more about branding your own business, Ivan is going to be back on the radio very soon, with a new monthly series: ‘The Brand Doctor’. We’re running a pilot edition in December (I’ve volunteered to take the first spoonful of medicine!)  We’ll be looking at my own new brand, which launches this Monday, 31st October. we’ve already got a booking for the January show – but after that, it’s all yours. I’m acting as Doctor’s receptionist (but I promise not to be fierce!), so if you want a consultation, just let me know and I’ll book you an appointment.

This week’s programme is another change of direction (one thing I love about the Enterprise Gateway is the variety). I’m talking ‘amazing support’ – no, I haven’t got Gok Wan on the show – yet! – and there’s no LYCRA involved … So what am I on about? Well, you’ll have to listen on Thursday afternoon, won’t you? 3PM on Gateway 97.8 FM in Basildon and East Thurrock, or at gateway978.com everywhere else.

October 7, 2011

October 5, 2011

Sound connections

I meet a lot of people on my travels who are really afraid of anyone who looks remotely like a competitor. I’m not knocking anybody who networks via groups which only allow one member per business sector. I know they work extremely well for thousands of businesses – and anything that gets the phone ringing can’t be sniffed at!

I have to say, though, they don’t work for me. Well, they might, in terms of bringing in new business – but I don’t enjoy them. I much prefer what I think of as ‘natural’ networking – walking into a room, whether it’s a networking event or not, and not having the first clue who I’m going to meet. Yes, in theory in that situation you could run across someone who does exactly the same job as you – but it’s highly unlikely. Even two people doing apparently the same job in the same industry will have different approaches, slightly different focuses – and so often, there’s scope for very productive collaboration.

I first ran across Richard Heathcote through a more open networking group. On the face of it, our activities could have looked very similar. We both work in sound; we both produce podcasts, for ourselves and others – but to be honest, that’s about it.

Whilst my focus, where audio is concerned, is on helping businesses to create professional-sounding, compelling content for download or cd distribution, Richard is primarily a voiceover artist. So while I attempt to teach businesspeople to present their own messages, Richard can speak for them.

He’s more than a mouth for hire, though. Some voiceover artistss need the backup of a professional studio to produce anything; but Richard has the technical skills and setup to allow him to be self-sufficient.

Not so long ago, he opened an online ‘audio shop’, providing a range of ‘off-the-shelf’ audio which people can download to use on their phone systems etc – perfect if you hate recording your own voicemail greeting and the like.  

 

He’s just helped me out with a little editing issue I was having – and he’ll be heard on at least one of my upcoming online courses. If either of us had taken a more restrictive approach to networking and the whole competition issue, we would probably have avoided each other like the plague – and missed out on the potential for some interesting and exciting collaborations.

Speaking of ‘interesting and exciting collaborations’: I have the challenge of interviewing my long-standing colleague and friend, Paul Smalley of Paper Mountain Solutions, on tomorrow’s radio show. Paul is heavily involved in the launch of a brand new business, designed to help brand new businesses. I can’t say any more until tomorrow. You can catch the show at 3PM, on 97.8 FM in the Basildon & East Thurrock area, or at gateway978.com.

If you don’t manage to listen, I’ll tell you more on Friday.

September 30, 2011

Money for nothing?!

A year ago today, I did my first live radio show! Not sure if it seems longer than that, or shorter?

On yesterday’s almost-birthday edition of the programme, my guest was Paul Zipzer, a local business adviser with Business Link – who was a complete natural! If there were any nerves, they didn’t show. I always know when an interview has gone really well, because I lose all track of time – then suddenly realise I’m about to run over. That’s exactly what happened yesterday.

We started by looking at the government’s current policy, to encourage people into self-employment. The main focus is on those who have or are likely to lose their jobs thanks to the public sector spending cuts, as well as the long-term unemployed. Self-employment is often promoted as the perfect solution for anyone who finds themselves out of work – but Paul made what I consider to be the vital point, that running a business isn’t for everyone. ‘You may be absolutely brilliant at what you do,’ he said, ‘but that doesn’t mean you’re going to be good at running a business’. As someone who could never describe herself as a born businesswoman – I’ve had to learn everything from the ground up – I’d have to second that.

That’s why some people who try to turn their hobby into a business struggle – sometimes losing the hobby (or at least the enjoyment of it) and not gaining a viable commercial enterprise.

Paul highlighted the need for independent research (beyond the biased safety of friends and family), and for properly structured business planning.

We also spoke about the particular kind of discipline you need if you’re going to work from home – something which has come up on the programme more than once over the last year! We agreed on the best solution to the problem of going stir-crazy – getting out to network! As I’ve said before, too many people see that purely as a sales and marketing exercise – but done properly, it’s so much more than that. It’s a chance to brainstorm, bounce ideas around, share experience, get informal support – and to learn, and learn, and learn!

I said at one point that one of the biggest challenges I’ve come across in my years in business has been having to do two jobs. ‘Well, actually,’ he said, ‘I’d say there were three: you start off as the entrepreneur, with the big idea – and all the planning to do before you can get started; then you become the technician, spending all your time actually doing the job; but then you have to become the manager – managing the business, customer expectations and perhaps staff. The trouble is, a lot of people get stuck somewhere between technician and manager – and the poor old entrepreneur gets completely forgotten!’ Paul’s answer to this problem is to spend at least half a day every few months, stepping back, reviewing the business plan, looking at what’s been achieved, what hasn’t, why – and where next.

Good advice – I wonder how many of us follow it…?

‘Working for yourself can mean working longer hours for less money to start with,’ he explained, ‘but if you’re happy to do that, you can reap the rewards later.’

We finished by briefly outlining the upcoming changes to Business Link – from a regionally-based organization to a national one. Te changes com into effect on 25th November – so I’ll come back to them in more detail later.

We closed the show with Dire Straits ‘Money for Nothing’ – because too many people still think being your own boss is an easy option – but as anyone who’s done it knows, it’s anything but.

September 28, 2011

Why Gary went green

When I was last in the radio studio, on 15th September, I was talking to Gary Rose of Planet Leasing. Gary has been on the show before. Back in March, he came in with one of his apprentices, Evie Rodgers, to talk about the apprenticeship scheme and the benefits it was bringing to his company, as well as the two young people they’d taken on.

This time, though, the subject was how a company whose main activity is leasing vehicles handles the issue of the environment. No, I know it doesn’t exactly sound like a match made in heaven – but that was the whole point of the interview.

As the proud daughter of a grease monkey (my Dad spent his entire life with his head in one kind of engine or another – and sometimes got his kids involved as ‘fitter’s mate’!), I like to think of myself as being fairly clued up on cars – but I hadn’t realised that vehicles with CO2 emitions below 100G/km are now exempt from road tax. That’s a significant financial saving for an individual – and it’s even more significant when you apply it to a fleet.

The over-riding message to come out of what Gary had to say was that the line between being environmentally aware as an individual and as a business is artificial. His commitment started at home and it was a perfectly natural progression to take those principles into the office, and then out on to the road.

His company is certainly reaping the benefits, having survived – and thrived – despite the economic climate. They’ve recently moved into new office space – and are looking to employ both their young apprentices on a permanent basis. I’m hoping to get him, and them, into the studio when that happens.

From tomorrow, after a disrupted month, normal service is resumed where the programme is concerned. This week – the almost-birthday of the show (it all started on 30th Sept last year) – I’m going right back to the beginning – literally – with Paul Zipzer of Business Link. We’re talking about the things that every start-up or would-be start-up entrepreneur needs to know.

If you’re in the Basildon & East Thurrock area, you can catch the programme on 97.8 FM. Otherwise, you can listen online at gateway978.com.

If there’s a topic you’d like me to look at on the show, or someone (it could even be yourself) who you think would make a great guest, drop me a line and let me know. I’d love to hear from you.

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