Sherie Griffiths

January 19, 2012

Healthy Brand, Healthy Business

Back on 1st December last year (doesn’t that seem like a long time ago now?!) on the Thursday afternoon show, we ran the pilot edition of ‘The Brand Doctor’ with Ivan Newman of Living Inside The Brand. On that occasion, I – or rather my new brand, was the patient.

We had another patient lined up to see the Doc in January, but unfortunately, she was ill at the last minute. Yes, I know, ‘to ill to go to the Doctor’ – ironic, isn’t it?; but true.

So, in the tradition of live radio, we thought on our feet, turned on a sixpence – and employed every other cliché we cold think of – and decided to take a general lok at what makes a strong, healthy brand.

All my training and instincts tell me that good shows need preparation; careful planning – but just occasionally, something which you pull together at the last minute really works. It has a spontaneity about it. You wonder how the hell it all comes together so quickly – but it does – and it’s a great feeling! A lot of it, I have to say, is down to having a guest who really knows their stuff.

The conversation Ivan and I had (which we’d only planned in very general terms, in reception before going on air – yes, really!), ranged from baby buggies to the link between Cocacola and Santa Claus! I won’t tell you any more because I’m aiming to get the show online asap. I’ll let you know when that happens.

This afternoon, I start another new, occasional series: ‘Where do I start?’, with Paul Smalley of Startup Revolution.

As always, you can catch the show at 3PM on Gateway 97.8 if you’re in the area, or listen anywhere at gateway978.com – and if you have any feedback, or any ideas for possible one-off shows or a series, get in touch.

September 30, 2011

Money for nothing?!

A year ago today, I did my first live radio show! Not sure if it seems longer than that, or shorter?

On yesterday’s almost-birthday edition of the programme, my guest was Paul Zipzer, a local business adviser with Business Link – who was a complete natural! If there were any nerves, they didn’t show. I always know when an interview has gone really well, because I lose all track of time – then suddenly realise I’m about to run over. That’s exactly what happened yesterday.

We started by looking at the government’s current policy, to encourage people into self-employment. The main focus is on those who have or are likely to lose their jobs thanks to the public sector spending cuts, as well as the long-term unemployed. Self-employment is often promoted as the perfect solution for anyone who finds themselves out of work – but Paul made what I consider to be the vital point, that running a business isn’t for everyone. ‘You may be absolutely brilliant at what you do,’ he said, ‘but that doesn’t mean you’re going to be good at running a business’. As someone who could never describe herself as a born businesswoman – I’ve had to learn everything from the ground up – I’d have to second that.

That’s why some people who try to turn their hobby into a business struggle – sometimes losing the hobby (or at least the enjoyment of it) and not gaining a viable commercial enterprise.

Paul highlighted the need for independent research (beyond the biased safety of friends and family), and for properly structured business planning.

We also spoke about the particular kind of discipline you need if you’re going to work from home – something which has come up on the programme more than once over the last year! We agreed on the best solution to the problem of going stir-crazy – getting out to network! As I’ve said before, too many people see that purely as a sales and marketing exercise – but done properly, it’s so much more than that. It’s a chance to brainstorm, bounce ideas around, share experience, get informal support – and to learn, and learn, and learn!

I said at one point that one of the biggest challenges I’ve come across in my years in business has been having to do two jobs. ‘Well, actually,’ he said, ‘I’d say there were three: you start off as the entrepreneur, with the big idea – and all the planning to do before you can get started; then you become the technician, spending all your time actually doing the job; but then you have to become the manager – managing the business, customer expectations and perhaps staff. The trouble is, a lot of people get stuck somewhere between technician and manager – and the poor old entrepreneur gets completely forgotten!’ Paul’s answer to this problem is to spend at least half a day every few months, stepping back, reviewing the business plan, looking at what’s been achieved, what hasn’t, why – and where next.

Good advice – I wonder how many of us follow it…?

‘Working for yourself can mean working longer hours for less money to start with,’ he explained, ‘but if you’re happy to do that, you can reap the rewards later.’

We finished by briefly outlining the upcoming changes to Business Link – from a regionally-based organization to a national one. Te changes com into effect on 25th November – so I’ll come back to them in more detail later.

We closed the show with Dire Straits ‘Money for Nothing’ – because too many people still think being your own boss is an easy option – but as anyone who’s done it knows, it’s anything but.

January 24, 2011

OOPS! – The Curse of the Live Mic Strikes Again!

Last year, the world heard Gordon Brown call Gillian Duffy a ‘bigoted woman’, thanks to a live radio mic, which he assumed was switched off – and it may well have helped him lose the election.

This week’s ‘OOPS!’ award has to go to Richard Keys and Andy Gray, for their live mic blunder on Sky Sports Saturday. They were talking, off-air (as they thought) about female linesman, Sian Massey and what they saw as her inability to understand the offside rule. Then they threw in a comment about a piece by West Ham vice-chairman, Karen Brady in one of the morning papers, adding, “Do me a favour, love – the game’s gone mad!”  Well done, boys – a true case of foot-in-mouth disease!

There’s been a lot of outrage across the media about this this morning, which I find encouraging.  No, I don’t beat the PC drum – I tend to think that too much political correctness only serves to aggravate the problems it’s meant to solve, by putting people on the defensive; but the outrage is encouraging because it shows that attitudes are changing. Not so long ago, this blunder wouldn’t have been remarked on – and if it were mentioned, their opinions would have been subtly justified. Today, the FA has come out in support of female officials and execs and Sky Sports has acknowledged the gaff.

In the lads’ defence, they won’t have been in control of switching their mics on and off and they did think they were off-air. They thought they were having a private conversation. No, I’m not defending them for being old-fashioned, arrogant male chauvinists – they can’t help that – bless ‘em! – and they have apologised. I’m just pointing out that they probably wouldn’t have made those views public by choice. We all have the capacity to say things in private which we wouldn’t want broadcast – literally or metaphorically. When I’m in the studio, I’m always nervous about what I say – even when I’m assured my mic is down! Probably best to keep those opinions for the pub after the game, boys!

I think the healthiest response to the whole business came from Ex-exec vice-chairman of Millwall, Heather Rabbatts, who pointed out that being a match official is tough on anyone, “man or woman”. The number of women in the game is increasing steadily, she said – and the only way to change attitudes is to go on redressing the balance between the sexes. As a woman, she said that if a man made a direct sexist remark, “you have the chance to counter it directly”; but she also pointed out that you could choose to “treat it with humour – and get on with the job”.

This story got my attention because it ties in with two issues which are very close to my heart:

1 – How carefully we need to think about our ‘audience’ – and how well we need to know who they are – even when we don’t think they’re listening; and
2 – what it takes to succeed as a woman, in any business – but especially one which is traditionally male-dominated.

One ingredient in the recipe for a successful woman has to be a good sense of humour/perspective!  Speaking as a businesswoman – and someone with a disability – I’ve had quite a few ill-informed comments on both counts over the years.  I find the best approach is to treat them with the contempt they deserve – to remember that everyone has to take flack at some stage and if someone can’t/won’t think beyond an obvious target, they’re more to be pitied than blamed.  These guys have been called ‘dinosaurs’.  The bad news is, lads, the dinosaurs died out…

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