Sherie Griffiths

October 5, 2011

Sound connections

I meet a lot of people on my travels who are really afraid of anyone who looks remotely like a competitor. I’m not knocking anybody who networks via groups which only allow one member per business sector. I know they work extremely well for thousands of businesses – and anything that gets the phone ringing can’t be sniffed at!

I have to say, though, they don’t work for me. Well, they might, in terms of bringing in new business – but I don’t enjoy them. I much prefer what I think of as ‘natural’ networking – walking into a room, whether it’s a networking event or not, and not having the first clue who I’m going to meet. Yes, in theory in that situation you could run across someone who does exactly the same job as you – but it’s highly unlikely. Even two people doing apparently the same job in the same industry will have different approaches, slightly different focuses – and so often, there’s scope for very productive collaboration.

I first ran across Richard Heathcote through a more open networking group. On the face of it, our activities could have looked very similar. We both work in sound; we both produce podcasts, for ourselves and others – but to be honest, that’s about it.

Whilst my focus, where audio is concerned, is on helping businesses to create professional-sounding, compelling content for download or cd distribution, Richard is primarily a voiceover artist. So while I attempt to teach businesspeople to present their own messages, Richard can speak for them.

He’s more than a mouth for hire, though. Some voiceover artistss need the backup of a professional studio to produce anything; but Richard has the technical skills and setup to allow him to be self-sufficient.

Not so long ago, he opened an online ‘audio shop’, providing a range of ‘off-the-shelf’ audio which people can download to use on their phone systems etc – perfect if you hate recording your own voicemail greeting and the like.  

 

He’s just helped me out with a little editing issue I was having – and he’ll be heard on at least one of my upcoming online courses. If either of us had taken a more restrictive approach to networking and the whole competition issue, we would probably have avoided each other like the plague – and missed out on the potential for some interesting and exciting collaborations.

Speaking of ‘interesting and exciting collaborations’: I have the challenge of interviewing my long-standing colleague and friend, Paul Smalley of Paper Mountain Solutions, on tomorrow’s radio show. Paul is heavily involved in the launch of a brand new business, designed to help brand new businesses. I can’t say any more until tomorrow. You can catch the show at 3PM, on 97.8 FM in the Basildon & East Thurrock area, or at gateway978.com.

If you don’t manage to listen, I’ll tell you more on Friday.

August 1, 2011

My baby eats cash and poohs paper!

If that sums up your life right now – congratulations! You’re the proud parent of a bouncing baby… business…?

There was a time when I thought that having a family and setting up and running a business were complete opposites. I’ve since realised how wrong I was. They have more in common than I would ever have thought. Here are fifteen examples – to be going on with…

1 – Conception – be it the beginning of a business concept or of a new human life, it might be something you’ve been trying for for ages, or it can happen out of the blue; it can be a wonderful moment, or a non-event; but even if it’s the last thing on your mind and indistinguishable at the time from plenty of similar moments, one thing is sure – you’ll realise the significance of this one before too long!

2 – Pregnancy – the period between ‘conception’ and ‘birth’, when the seed of the original idea is blossoming into a fully fledged concept, you can find yourself on a rollercoaster ride. Sometimes you’re excited and can’t wait for the ‘birth’ – and sometimes you wonder ‘who’s damn fool idea was this?!‘

3 – The birth – bearing a baby business is considerably less physically painful than delivering a baby human (for us girls anyway!) – but it can hurt like hell in other ways, including financially – and the bad news for you boys is, if it’s your business, you can’t get your partner to go through the agony for you! The most they can do is hold your hand and mop your fevered brow. For a woman, the big advantage of making a business with your partner, as against making a little person, is that you both really do go through the birth together – on equal terms.

Once it’s here, your brand new business is likely to take over your life. Before it was born, you might have made bold statements about how it was going to have to fit in with you, not the other way around – but, trust me, as young as it is, it has other ideas…

For it to thrive, it needs:

4 – Investment – even before it’s born, there are expenses. You can keep them to a minimum – but if cash is really tight, you’d better start calling in favours and blagging freebies!

5 – Food – and guess what? It’s a fussy little bugger – it will only eat money. Obviously, you can’t pick that up in the Sainsburys baby aisle – even Waitrose don’t sell it! No, the only source of this particular baby food is sales and marketing.

6 – To be kept clean – you have to stay on top of the admin – and the more the baby eats, the more it, er, generates. Neglect it and you end up with one hell of a nappy to change! The good news is that there are options which allow you to outsource the whole nappy thing – from changing to disposal. You can do the same thing with human babies, of course. It’s called ‘employing a nanny’ – and it’s expensive! The commercial equivalent is a lot more affordable.

7 – Clothes – if this child is going to be seen in public, it must be properly dressed. The branding has to be right – but be warned: just like a human baby, a business grows out of its clothes. It doesn’t happen as fast – which is just as well, because a new logo generally costs several times more than a new pair of kids’ shoes. – but just bear in mind that what fits your newborn probably won’t work for your toddler – and may well look ridiculous on your adolescent.

8 – Discipline – like any child, it needs boundaries – so firm, consistent management is a must.

9 – Nurturing – at the beginning, a young business needs a lot of input to develop it. Physical growth – increased turnover, comfortable profits and healthy cash flow – are all fantastic signs – like the steady weight gain of a new baby; but there’s more to growth than getting bigger. There’s also getting stronger, bolder, wiser and sharper – and all that takes good strategic development. That doesn’t stop as the business grows up – it just changes – like the transition from teaching your baby shapes and colours, to helping your pre-teen son or daughter with their unintelligible maths homework!

10 – Other people – it’s possible to be a single parent of a business, but it’s hard work going it alone. It’s much easier to have someone to share the highs and lows and help make the big decisions. If you do decide to fly solo, you will need a strong support network. Friends and family are great, but best of all are other people in a similar position – especially if their ’kids’ are a bit older than yours and they’ve already met and overcome some of the challenges you’re likely to have to deal with. Also, if you try to bring up your business in splendid isolation, it’ll end up detached from the real world and unable to function in it. Yes, really – social interaction is as important for a commercial child as it is for the human equivalent!

11 – Guidance – especially as your infant gets bigger and more adventurous, you need to be several steps ahead – with eyes in some unusual parts of your anatomy! – to stop it getting into trouble, and to help it discover what it‘s capable of – so some planning is essential. That said, try not to fall into the pushy or over-protective parent trap, of wanting to plan out your child’s life down to the last detail. Be prepared for the fact that, whatever expectations you may have when it arrives, it might well confound them and grow up to be something completely different. Like any new parent, you’ll probably want to maintain absolute control, to protect it from the big, bad world for as long as possible; but we all have to go out into that world at some point – and just as relatives, friends, the neighbourhood you live in, schools and so on help to shape a growing child, , , outside influences like changing consumer behaviour, new technology, and changes in the economic climate will have an impact on what your growing business becomes. As long as it grows up to fullfill its potential – whatever that potential may be – that’s all that really matters.

12 – Tolerance – mistakes will happen. To begin with, the buck starts and stops with you. Later, as your business takes on more of a life of its own, there are likely to be other people in the equation, such as staff. Although the ultimate responsibility is still yours I’m afraid! What matters is that everyone knows that mistakes have consequences – and that they’re turned into a learning experience for all concerned.

13 – Realism – when your baby wakes you up in the middle of the night demanding to be fed (if you don’t get those nights when you’re wrestling with where to find more customers, how to pay a bill etc, I’d love to know your secret!), you might think: ‘Never mind. In a few years, all this will be different’. Don’t kid yourself! When a baby grows into a toddler, the toddler grows into a schoolchild, the schoolchild becomes a teenager – and even when that teenager becomes a young adult – it doesn’t challenge its parents less – the challenges just change. It’s no different when you’re bringing up a business.

14 – Time – if you can’t be there in person, you need to make sure that someone else is and that they’re capable of putting the time in – because without that, nothing else can happen. The downside of having someone else look after your child for long periods is, of course, that whilst your name is on the birth certificate and your offspring shares your DNA, because it was born of your original idea and you worked to establish it, the closest longterm bond will be with the primary carer. They will become the face of the business – and the one who will really be due the lion’s share of the credit for its success.

15 – Love – if you don’t love what you do, or what you’re thinking of doing, with a passion, don’t do it – because you won’t give it all the other things I’ve talked about, with the consistency and in the quantities it needs to survive and thrive. It needs you to be there when it needs you, and not just when you want to. It will demand sacrifices from you – in my own experience, nothing prepared me for how much it would ask of me!

So why do it? Because next to bringing another human being into the world and raising them to make a real contribution, raising your own business is one of the most rewarding things you can do.

Also, unlike a flesh and blood child, it‘ll never ask to borrow the car – and if you play your cards right and put the work in, it will eventually keep you in the style to which you‘d like to become accustomed!

Like human children, you can of course have more than one – but if you’re tempted to ’bring them up together’, be careful. It’s a great idea in theory – and extremely tough going in practice.

Speaking of which – sorry! Got to run now – my pre-schooler is asking questions and the baby is screaming to be fed!

July 28, 2009

“A Case Study”

More from Issue 9 of “Minimising Trading Risks Abroad”, from Ray Stannard of International Trade Financial Solutions

http://www.inttradefinsolns.co.uk

 

Tomorrow, “Foreign Exchange Options?”.  Today, a Case Study.

 

No names, etc., but here’s an overview of an issue that I was recently asked for help.  A relatively new business, started up by a young woman who was born and brought up

in China, but had been in the UK for the past 12 years or so, was looking to expand and reduce overheads by importing directly from China as opposed to using a UK distributor.  Her main issues were that she would have the direct relationship with the manufacturer, how best to structure the deal from a cashflow point of view and foreign exchange

issues. 

The first was perhaps less of an issue, given her ethnicity.  Nevertheless, the need to undertake fact finding trips and to keep in regular contact is essential.  On the other 2 points, I explained the different options available [partly referring to the 'Risk Ladder' - which I talked about last month] and illustrated to her the effect on cashflow.  Typically, many Far East suppliers need funds ‘up front’ to allow them to manufacture.  Correct contract structuring at this point in the process can often avoid any physical cash prepayment, which is important. 

Buying in US Dollars and selling in Sterling meant that she had to keep an eye on her expected profit margin from the whole deal, so we discussed how she could do this whilst retaining

some flexibility to allow for delays in shipment, etc.  All in all, over the course of a couple of weeks [not intensive], she was able to decide how best to structure

this particular opportunity to the benefit of both her business and that of the seller.

If this sounds like something your business, or someone you know could benefit from, let me know.

July 1, 2009

Business Matters Summer 2009 – Retaining Existing Business

From: Branston Adams 

Chartered Certified Accountants & Savvy Panellists

Suite 2, Victoria House, South Street, Farnham, Surrey. GU9 7QU

Tel: +44 (0) 1252 728 598 Fax: +44 (0) 1252 728 652

Email: paul@taxaccountancy.com

http://www.branstonadams.co.uk

 

Tomorrow: “Should You Increase Your National Insurance Contributions?”

 

You can download the newsletter in full by visiting

http://www.branstonadams.co.uk/newsletters.htm

 

Introduction

 

Maintaining your existing customer-base is invariably less costly than generating new business. Consider the following low-risk strategies.

 

Responding to current trends

 

Researching current trends in the market and observing how your customers and competitors are responding will allow you to adjust your products or services accordingly, and to compile

a clear and consistent marketing message which demonstrates how you can meet the changing needs of customers.

 

Increasing cross-selling and upselling

 

Cross-selling and upselling to existing customers are cost-effective ways of increasing revenue. Make sure your customers are aware of the other products and services

you can provide and offer them incentives to increase the volume and range of their existing orders.

 

Rewarding loyalty

 

Offering a loyalty scheme for long-standing and valued customers can show your appreciation and help to secure future business. Consider including loyalty vouchers to encourage your customers to try your other products or services; these can be a preferable alternative to cutting prices and will not devalue your business.

 

Keeping in regular contact

 

It is important to keep the lines of communication open. You might send a regular newsletter to your top customers, offering useful information and advice while

promoting your services. Contact customers by telephone to discuss how you can help them further, and if appropriate offer to arrange a meeting.

 

Generating new leads

 

As well as working to maintain existing customers, businesses must also continue to target prospects. By instigating some low-cost marketing strategies, you could even turn the situation to your advantage by gaining market share from your competitors.

 

Encouraging referrals and recommendations

 

Setting up a cross-referral system with your suppliers, an other businesses that complement yours, is an effective way of generating mutually beneficial leads. You can

also use incentives to encourage existing customers to recommend your business.

 

Networking

 

Attending conferences, networking events, trade shows or lunches can generate significant new business opportunities. You can improve your success rate by researching the details

of the events beforehand and selecting those which are most likely to generate useful contacts.

 

Your business website

 

A well-designed and up-to-date company website provides both prospects and customers with 24-hour access to your products and services, and can be an

effective and low-cost way of generating sales. Make it easy for visitors to find information and place orders, and include your website address on all correspondence.

 

Electronic marketing

 

Sending a monthly email update containing news, information and useful tips is another cost-effective way of keeping in regular contact with both customers and prospects, and

reminding them of how you can be of assistance.

 

Marketing your business in a downturn

 

During times of economic difficulty, the marketing budget is often one of the first casualties.  However, in a recession it is more important than ever to promote awareness of your

business, protect your existing customer base and to be well-positioned when the economy picks up.  In an economic downturn, it is essential to find ways of securing new and repeat business.  With careful planning you could even improve your business’s prospects in the long-term.

 

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