Sherie Griffiths

April 8, 2010

Would You Pay For News Online?

I never thought I’d see the day, but reading yesterday’s Guardian online, I found myself agreeing with Rupert Murdoch. In an article by Paul Harris, he was advocating putting online newspapers behind a ‘pay wall’ – making them available only to paying subscribers. The idea has met with fierce resistence, but I have to admit, I’m not sure why. Is it because it comes from someone like Murdoch? I have to say I didn’t like his assertion in the article that consumers could be “forced” to change their behaviour – that “if there’s nowhere else to go”, they would pay; but I honestly don’t understand the general avertion to the idea of paying for online content, news or otherwise. People who buy newspapers quite willingly part with their hard-earned on a regular basis. The same is true of buyers of books, cds, dvds etc. Yet when any of that material is made available online, a substantial percentage of people expect to get it for free. Surely we, as 21st century humans, aren’t so simple that we only value things we can hold in our hands? Surely most of the value of any information product is in the content, not the packaging? A piece of journalism, for instance, is the product of the journalist’s training, +his/her time and talent. He or she will bring the same training, the same skills etc to bear, however the results are made available to the world – so don’t those results have monitary value, whether their packaging is tangible or intangible? Am I missing something here?

I’m not saying we should always pay the same price for electronic information as we pay for the paper version. I can see the logic behind charging less for an ebook or an epaper than for a hard copy, because production and distribution costs will be lower. There will be costs, though, associated with producing an ebook or updating a newspaper’s website, which have to be covered by someone. When the vast majority of readers were buying old-fashioned newspapers, maybe companies could afford to make their online content free to the end user, but as fewer and fewer people buy physical papers, that becomes more of a challenge for publishers. Murdoch hailed the launch of the Apple iPad in the States on Saturday as the potential saviour of the newspaper industry. If he’s right and increasing numbers of readers move away from newsprint to the screen, some kind of charging model is going to be essential to the survival of titles. The only other option is advertiser-funding – but that’s another blog, for another day!

 

In the meantime, if you fancy getting your hands on an iPad before its worldwide launch, check out this article in The Inquirer.  Interesting marketing move …

March 2, 2010

“On Sound Foundations” – The Story Of A Book

Just before Christmas, a colleague said to me, “I bet you’ll be glad to see the back of this year, won’t you?” I knew what she meant – 2009 had been tough for most of us in business and I’d had some major personal challenges thrown in. Yet I hesitated over my answer. Yes, there were moments I’d rather not remember and definitely wouldn’t want to relive, but for all that, it had been an incredibly productive year for me. I’m not talking financially, but in terms of focus. In August, in the middle of a family issue which very nearly led me to throw in the towel in business, I finally broke down a personal barrier which had held me back in every area of my life – very liberating! Then in November, sixteen months on from opening and six months after the official launch, I finally worked out what my business was all about. “Wasn’t that a bit late?” I hear you ask – and you’ve got a point. Better late than never though!

At 5.00am on 6th November 2009, after yet another sleepless night, wondering why I seemed to be working my socks – and various bits of my anatomy – off just to stand still, I stood in my kitchen, coffee pot in hand and it hit me – no, not the coffee pot – the revelation! THE ANSWER! “EUREKA!” The lights went on and I saw it all – where I’d been going wrong, how to put it right – and more!

“So that’s my core skill! I thought, amazed – “I know how sound works!” Here I was, more than a year and a half after my decision to make the leap – and leap it certainly was – from law into business podcasting, finally realising that I know how sound works. Yes, I am a bit slow – especially at five in the morning!

The truth is, I knew how sound worked, how people used it and what it could do if they used it properly long before that moment – I just didn’t know that I knew. As I poured that much needed first cup of coffee, pieces of a jigsaw which had been floating around my head for nearly two years, never quite forming a picture, suddenly clicked into place and I saw the image clearly – the image of my business, how it came to be and where it could go. I spent the next several weeks redesigning services to fit that picture.

Before 6th November, the most positive response I had to my marketing efforts tended to be, “I’m really interested in what you do, but I don’t get it.” Now it’s, “I’m really interested in what you do – when can we talk?” Like most of the changes I made to our offering, it’s a small shift on the face of it – with a huge impact.

Nineteen years ago, someone said, “You should write a book” – but I was only twenty-three then and probably knew even less about life than I did about writing. So although I gave it a go, it didn’t happen. In November last year, I was planning a series of books about starting and running a business; but after that 5.00am “EUREKA!” moment, they were pushed aside by something else which insisted on being written “NOW!!!” From a pure business perspective, the timing was all wrong. I should have waited until we were truly out of recession, until the company was more established. In fact, I probably should have waited until I retired, but this book would brook no argument – the words fell out faster than I could type! The baby was coming, whether I or anyone around me liked it or not!

It started life as a practical guide to business podcasting, against a background of my experience as a lifelong media junky and obsessive communicator; but it evolved into the story of my forty-year apprenticeship in sound – the foundations on which my company and everything we now do is built. It also tells the very personal story of my development of the “womble” principle – of which, more later.

I finished the book last Thursday evening. Over the next couple of months, as I prepare for publication, I’m going to tell you a bit about how it came together and some of the things I learnt from writing it – because I did learn. Two people, both dear friends and close colleagues, have been slightly less than fulsome in their support for the project. I think that’s mainly because they’re applying cost/benefit analysis principles, looking at the amount of time this kind of undertaking demands, against the likely financial return. On that basis, I’ve just “wasted” three and a half months of evenings and weekends – but I know I haven’t. Even if no-one else ever reads the finished product, it was worth writing because it helped me work out what I’m about, how I got here and where I’m going.

February 9, 2010

What’s The Link Between Teddy-bears And Podcasts?

I didn’t think there was one – until today.

I spent yesterday afternoon writing the outlines for two presentations. On the face of it, they couldn’t be more different.

The first was:-

“Who Is Fred? – and why did twenty-six seven-year-olds make friends with him?”, which I delivered this morning, at 4Networking in Ware. It was all about the children’s book, featuring a bear, which I produced with the Year 2 kids at the school where I’m a governor and the charity I one day hope to launch, to help disadvantaged kids discover and develop their potential through creativity.

The second was:-

“Whatcasting? – an introduction to using audio as an effective communication tool”, for the Business Café in Colchester, on 1st April … hmm .. I am slightly nervous about the date …

So what do they have in common? In one word, innovation and in another, potential.

The book developed in part from the need to find innovative ways of encouraging the kids (particularly the boys) to write. Several were from homes where reading and writing didn’t feature very much, so to them it wasn’t “cool”. One of the things we aimed to achieve – and I think we did achieve –by getting them involved in the book was to make it “cool” first to put their ideas into words and then to put them down on paper. Sometimes that began with a picture, progressed to a caption and eventually evolved into full sentences. Then at other times, they went straight for the pen – unleashing potential neither they nor their teachers knew they had.

My first foray into podcasting was in an effort to talk en mass to the clients and prospective clients of the law practice which I was running at the time, about legal issues. If they were aware and planned ahead, I knew they could save themselves time, money and aggravation. My challenge was how to communicate that. The people I wanted to talk to were busy. Their time was at least as precious as their cash – because it was in equally short supply! They were already bombarded with information leaflets etc – and if they’d been given one with “law” visible anywhere on the front, they would probably have switched off. Audio allowed me to talk to them directly, rather than at them, while they were doing other things.

So in both cases, a bit of lateral thinking about communication helped get a difficult and sometimes unpopular message across in a way the target audience actually seemed to enjoy! Well, they kept coming back for more, anyway.

In my experience, one of the biggest challenges we all face in business is around getting the right message to the right people at the right time – and, all-importantly, in the right language. The right people, of course, are the ones we want to talk to; the right message is the one we want them to hear; the right time is when they want to hear it; and the right language is theirs. That is, as I say, my experience – but what do you think?

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